I recently had a sales experience with this dealer which very easily could have been a negative experience, but to Wagner's credit they eventually did everything to make it right. Ultimately what we ended up with was an excellent deal for us, and I suspect Wagner may have even taken a slight loss on it.
There were some discrepancies in the paperwork on our purchase (I will not speculate as to whether or not they were accidental), and a feature we paid for was not properly installed into the car (heated seats). The installer knew that they could not be properly installed into the passenger seat, so they only did the driver's seat and simply left a note in our closing package that said it could not be installed fully. No discounts offered, no phone call to us prior to installation to see if we even wanted it done still.
It took some pressure from us to get them to act, but ultimately they allowed us to trade in the car we purchased from them and exchange it for a more expensive trim of the car, which comes with heated seats as a standard feature, for not extra charge to us. I do have a sour taste in my mouth from the initial experience, but Wagner really stepped up when it counted and we couldn't be happier with the final result.
I don't want to name any names for the salespeople we dealt with because I don't think it would be fair to them. The initial failures on the part of the dealership were, I believe, systemic in nature and it wouldn't be appropriate to ascribe them to just the two people we interacted with.
My advice to you as a buyer at this dealership:
1. Make sure all the i's are dotted and t's are crossed on the paperwork, and it matches what you negotiated.
2. Make sure any add-ons you purchase are properly distinguished between official Kia merchandise and some after-market product that will be installed by a third party.
3. If something that was supposed to be installed in your car is not installed, or only partially installed, don't take it laying down.
4. If you want your car in a specific color that they don't currently have on the lot, don't believe them if they say they don't know when they'll get it in. All of these dealers have access to a database which tells them exactly which cars they will get delivered over the next several months. They can even look up when rival Kia dealers will get theirs in.
5. Before you pull the trigger on purchasing one of their cars, place a phone call to one of the other Kia dealerships nearby. There are several that are not very far away. It can't hurt to ask what they can do for you.