Wagner Kia of Shrewsbury

If i could give this place a 0 star, I would. Back on December 30th, I had contacted Kia about my car due to the car not starting and had it towed there. Turns out that my crankshaft needed to Back on December 30th, I had contacted Kia about my car due to the car not starting and had it towed there. Turns out that my crankshaft needed to be replaced and i was quoted $595 plus tax and also asked them to add an oil change as well since I needed one. They contacted me on Jan 8th that my car was all set and that the total would be $903 ( $595 plus tax for the crankshaft, $85 for the oil change and $180 for the diagnoses fee plus labor and tax). Over the next few weeks the car was having a lot of issues starting, sometimes it would take 2 or 3 times for the car to even turn on but i thought it was from the cold and from the new parts. Fast forward to Feb 28th, the car then started making a really weird grinding/screeching sound ( as per shown in my video on google maps) , so i had 2 other mechanics look at it just to see what was going on before I called Kia again, since it could be either the starter or the crankshaft and they told me that it sounded like it could be either or, so I called Kia and and explained to them what was going on as I thought it may be the crankshaft ( which should of been under warranty) but the representative Jose was very rude and blaming me and told me that I'd still have to pay for the $180 diagnoses fee and on top of that if it was the starter that they would charge me $964, on top of the $180 diagnoses fee, which I wasn't going to do as i had just spent $903 on the crankshaft a few weeks before that. I also wasn't entirely sure at the time what the issue was so i didn't want to have my car towed there yet again and chance needing to pay the $964. So i booked an appt with one of the other mechanic as they quoted me a much cheaper price. By March 3rd- my car had completely stopped turning on. It wouldn't turn over or anything, so i had to have my car towed yet again to the mechanic. Once the mechanic had looked over the car, they had found out that the starter had broken off into 3 separate pieces and fallen into the transmission/ bell housing causing the grinding sound.( as shown in the picture below) When they told me that, they had also stated that the crankshaft was not put in correctly and was all messed up and caused the starter to break. They stated they would have to take apart my entire transmission just to get the piece out that broke. My car had to sit at the mechanic for over 3 weeks while they took apart the transmission to get this piece out. I just got my car back yesterday 4-2-26 and this is how my starter was found and the piece that had fallen into my transmission due to the negligence of Kia when they replaced my crankshaft. I will never be coming here again. I was lucky that the damage wasn't worse. More

This review is specific to the Service department; can't speak to Sales, Parts or Finance. Service here was terrible. Starting with making an appointment, which was done online. Included in the schedule req speak to Sales, Parts or Finance. Service here was terrible. Starting with making an appointment, which was done online. Included in the schedule request were several notes. Apparently these notes are not read by anyone. I asked that they let me know if the brakes were not under warranty. No advanced notice. We likely would not have gone in as I am happy to do pads & rotors for $150 vs $700 at the dealer. Arriving at the dealership the service rep was surly and discourteous from the get go. She basically demanded the registration, we went to get it and then she did nothing with it - never looked at it. Another service rep sitting on his xxx looked at my daughter and said where's the key, give me the keys like a bully or a total tool might say it. I told him to slow down and said they would get the keys when you get them. He was then out of the interaction. Back to surly Shirley. She said they would wash the car, never did. It was brought in because the front rotors were obviously warped at 15k miles. First, no warranty coverage after 12k, which again, they did not bother to tell me until we were there. What type of rotors last such a short time? Very cheaply produced ones. She said I can complain to Kia, which I have. How does this business have a 4.8 on Google reviews? More

Don't know what changed. At this dealership brought my kia in after a battle, Stan was great, he ended up putting a new motor in my sorento But Kia had a recall from mult At this dealership brought my kia in after a battle, Stan was great, he ended up putting a new motor in my sorento But Kia had a recall from multi switch, I was told they could check it out.Fuses headlights, whatever for 249. Part is free but any other parts they end up putting in are going to cost. Kia usa said they can't keep dealers from doing it, heard people same problem pay serious money to fix a recall, For second time To get it in for an oil change they are backed up over a month. Being january 29th. The next appt is Feb 28th Ended up going to Ron Bouchard up in Lancaster, for both oil changes. They got me right in More

Test drove cars. Was asked if I wanted to talk price. Was given the usual spiel about only being able to move by a a couple hundred dollars. Gave them a sense of wher Was asked if I wanted to talk price. Was given the usual spiel about only being able to move by a a couple hundred dollars. Gave them a sense of where I wanted to be price-wise. Was asked to write down a number that I would purchase it for. Then was asked to *sign my name* to that number. Finance guy came back after all this and said they’re not moving an inch. I said I wasn’t happy with this approach. Why make me go through this? What do I have to commit to a number when they have no interest in "moving an inch"? Car buying is already stressful enough! A manager came to see me and didn’t apologize or even go down a token amount. Told me why the car was a great price. Fine. Just tell me from the start that the price is non-negotiable. Don’t play games with me! More

Dealer will not service Kia vehicles not bought at their dealer, even in an urgent matter where the vehicle doesn’t start. The first question was did you buy the vehicle here? They reported they could not s dealer, even in an urgent matter where the vehicle doesn’t start. The first question was did you buy the vehicle here? They reported they could not service my vehicle until a month from the time it was towed there. I paid extra for a tow service to take my vehicle to a Kia dealer who provides superior service for any Kia vehicle. Car was diagnosed and repaired under warranty at a dealer 50 miles away. They even provided a loaner vehicle for that time. Wagner Kia did not want to service my vehicle because I did not buy the vehicle there.I am Disappointed that the dealer closest to my home runs a poor business model. The service department is not reliable for Kia customers that have not purchased a vehicle from them. More

Blinking check engine light on car. Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me sta Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me status updates for the 3 weeks the car was being serviced. Had to finally get the Service Manager to be my point of contact until the car was repaired. More

horrible dealership, they always charge 4,000 over price they have no respect for customer at all they have no respect for customer at all More

It is rare that I've had occasion to visit a dealer for service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care and Wagner Kia was the closest choice. I was fortunate enough to encounter Stan, the service manager via telephone. He was cordial and quite genuine and I began to feel confident I was in good hands. Though my vehicle was not purchased there, he prioritized my repair and kept me well informed to it's progress. All in all I was treated well by Stan and his entire staff. Overall I can confidently say these are reputable folks with good intentions and you can feel good about visiting them for your Kia needs. The facility was quite nice b.t.w. exuding a sense of professionalism and permanence. Thank you to Stan and the fine folks at Wagner Kia! More

This place was a xxxx show you had to meet at least four people to get anything done they promise you some thing when you walk in the door make everything sound good and at the end it’s just a xxxx show I d people to get anything done they promise you some thing when you walk in the door make everything sound good and at the end it’s just a xxxx show I did not recommend ever going to this place never ever again. I have two family members that have kias and we will never go back to Kia of Shrewsbury. What a bad bad time I had there they are liars everything about the money they don’t care about their customers. They said oh we will work with you for your budget, such a lie. All about them. Never going back. 👎🏼 More