Wagner Kia of Shrewsbury

A sincere and special thank you to Mr. Mark Masuzzo for his professionalism, knowledge, concern and assistance in helping me to choose and purchase my Kia Sportage. Mark is friendly, polite and listens to his professionalism, knowledge, concern and assistance in helping me to choose and purchase my Kia Sportage. Mark is friendly, polite and listens to your needs and wants. Please go out to Wagner Kia of Shrewsbury and ask for Mark Masuzzo, tell him the LaBrie's sent you. You will not be disappointed. Thank you again, Mark, we appreciate everything you did for us and we love our new sportage. You are awesome!! More

We shopped a few different Kia dealers for a Sorento and highly recommend Wagner Kia of Shrewsbury. They listened well and really seemed to value our time. They gave us a great price and we love our Soren highly recommend Wagner Kia of Shrewsbury. They listened well and really seemed to value our time. They gave us a great price and we love our Sorento. We live about 50 miles away and the folks at Wagner Kia made it very easy to buy there. More

Professionalism at its best. The minute we walked in the Professionalism at its best. The minute we walked in the showroom we were greeted by MR, at that moment we felt very comfortable and at ease, complet Professionalism at its best. The minute we walked in the showroom we were greeted by MR, at that moment we felt very comfortable and at ease, completely different from what we thought our experience would be. MR (Monsour Rad) was very knowledgeable of the product he was selling, and when we went back the next day Brian Sullivan walked us thru the preliminary process as MR was on vacation. No pressure what so ever from the time we picked out our Kia Sorento, the time we met with Ian Thomas to the final delivery process by MR. My wife commented "this was the best car buying expeience of my life". We are very satisfied and we'll definitely share our experience with family members and friends. Aldo and Arlene Dell'Ovo Shrewsbury, MA More

After buying several new kia's and sending freinds there to purchase cars from this location. I was very familiar with Kia's new car warranty, service personel and the entire sales staff. Who i must say t to purchase cars from this location. I was very familiar with Kia's new car warranty, service personel and the entire sales staff. Who i must say the sales staff is second to none! however I no longer feel the same about the service end of it!I had my son bring his grandmother's 2007 Kia Spectra with 48 thousands miles, because she said it felt funny when it shifted. after 3 hours in the waiting area they told him it might need a new transmission, and it would cost about 3,000$, My son asked him if it would be covered under warranty? they said let me check, after another 20 minutes went by, my son went into the service dept and they said no it would not be covered! Now Ive been serviceing my 3 kia's there for the last ten years, I know the transmission is covered under waranty, I had my 2004 soento transmission replaced at 80 thousand miles, 100% covered! and quite frankly I have been bringing all of our vehicles there for service! Always a smiling, very helpfull freindly Ashley, and my favorate mechanic Mike, were always there for me. When my son was in front of them an had me on the cell phone I told him to ask for the manager so I could clear this up with him over the phone, they said he was busy right now and would try to have him call me later, While my son could see a man sitting at a computer in the room behind the counter, He would not come out and address my concerns. Anyway he never called so I called and ask to speak with him several times told he would get back to me, left numerous messages. Needless to say after that experiance. My wife came in for a scheduled maitenace service, waited 2 hours for an oil change and tire rotation. they told her she need new tires and they had a sale going on that if she bought 3 tires she would get the 4th one for 1$, sounded good so she said how much would it be? after mount and balanced new valve stems and an alignment, 515$ .. last time i bought 4 tires at townfair tire it cost me 389 and all the other stuff was free! Long and short of it I will never go back there, Worse service Ive ever delt with! More

I just picked up my new Kia Soul the other night and felt like I had to tell the world what a great experience I had at Wagner Kia. I came to Wagner because I approached a women in a Demoulas parking lot who like I had to tell the world what a great experience I had at Wagner Kia. I came to Wagner because I approached a women in a Demoulas parking lot who had a Kia and she told me how great Wagner was. But first I had to at least try the more local dealers - what a waste of time, I got the usual dealer smooze and lie routine. I went to talk with Tonya and told her what I wanted, what I wanted to spend and she made it all happen. She also went to great lengths to research some extras for me. Moses was also very very helpful in providing all the details of the car and helping with the paperwork. Everything went smoothly and I have a fantastic new car in the color that I asked for at the price I can handle. Go to Wagner! More

My experience with Wagner Kia was GREAT! I could not have picked a better dealer to purchase my new Optima LX. The amount of pride and professionalism Steve Mayo and Tonia Smith gave me and my wife was OUTST picked a better dealer to purchase my new Optima LX. The amount of pride and professionalism Steve Mayo and Tonia Smith gave me and my wife was OUTSTANDING! I've had my share of bad dealer experiences but, the crew at Wagner Kia took that away. I will definitely be back and will recommend my friends and family members also. KUDOS!!!! Humberto.... More

I went in for an alignment. I had recently purchased my car from them. The steering wheel was twisted to the side and it was the worst alignmnet job I ever had. I had to go back and leave it a seond day an car from them. The steering wheel was twisted to the side and it was the worst alignmnet job I ever had. I had to go back and leave it a seond day and fight with them to do it right. I also had a waranty problem and had to fight to have that covered. More

Pure and simple: I needed a new vehicle. I wanted a lease. I demanded a fair price and I wanted a deal that was: pure and simple. I did my on-line homework narrowing my selection to a KIA or Nissan. lease. I demanded a fair price and I wanted a deal that was: pure and simple. I did my on-line homework narrowing my selection to a KIA or Nissan. I e-mailed 4 dealers for each brand. I sent my very specific questions/requirements via e-mail and dealt with only the dealers who were straightforward, answered all of my questions and did not send me bloody spam CONSTANTLY about so much dealership bull yet never answering my questions. I chose the 1 Nissan dealer and the 1 KIA dealer who knew how to use e-mail. However, I did go to several dealers just for test drives. I still believe in testing the waters. In most of these other establishments I had to escape like a thief in the night as they are deaf to the words "No thank you" or "Not interested" But OK, now the good news...I met with Shirley at Wagner KIA and my first impression was how easy going she was. I told her what I was interested in and she NEVER tried to sell me anything other the my choice, the Soul+ We went for my initial test drive and she said “Drive” There was plenty of gas in the vehicle and she doesn’t believe in simply going around the block. So, we, indeed, went for a ride. 2 or 3 days later I wanted another drive. Shirley handed me the keys and said, “Take as long as you want”. I'll be here when you get back. My next impression was this - of all the dealers I had visited, not one salesperson could answer every question I had about the vehicle, with the exception of Shirley. This woman knows her product Shirley is a very personable, low key sales person who LISTENS. At no time did I ever feel rushed or pressured. As for Tonia, this woman can multi-task! She was so incredibly quick with e-mail responses and she answered my every question in her initial e-response. Although I am very techno-low, Tonia certainly knows how to keep her customers well informed which made me a happy camper. The haggling over price was painless. They knew what I needed and we reached the goal quickly. Just as the deal was to close, I hit a paperwork snafu, on my part, and then a personal family emergency. It seemed the deal was off. Much to my surprise, Tonia and Shirley worked with me and they held the terms of my deal for a couple of weeks until I could sort things out. I think of these two women as a rather dynamic duo. Shirley was excellent in introducing me to my new Soul from showing me every little item and even syncing my cell phone for me so that I could do the hands-free calling thing Obviously, I hope the KIA stands up as well as Shirley and Tonia did for me. My vehicle is very new and therefore I have not had to interact with service or parts or such, so I cannot attest to those services but as Shirley introduced me, they all seemed quite pleasant. At 58-years old, I’ve purchased a few cars in my time. I have never been this satisfied with the sales or should I say, lease experience. Thank yous to Ian for making the paperwork rather simple and to Brian for his help with registering/inspecting my Soul on delivery day. 5 STARS to Wagner's fine team. Yes, I have already recommended Wagner. Thank you for my Soul. More

Everyone at Wagner Kia were friendly from the internet person, receptionist, dealer and finance and went out of their way to help find the right car for the right price. Would do business with them again person, receptionist, dealer and finance and went out of their way to help find the right car for the right price. Would do business with them again and highly recommend them to everyone. It made buying a car a pleasure. More

My 06 Kia Spectra was totaled in accident, I had bought 3 cars of the the Kia dealer ship that was here before. I wanted to stay with a spectra I like the Kia I have had very good luck with them. Darren foun cars of the the Kia dealer ship that was here before. I wanted to stay with a spectra I like the Kia I have had very good luck with them. Darren found me the car I wanted low miles great price and treated me great, its a 2009 Kia Spectra, Ian was all so very good helping me with. I'd buy from them again anytime very honest and they bent over backwards to work with me, to get me in a car I wanted and could afford, knowing I was with out a car until my ins. co paid me for my wreck they let me take it off lot the, as we had done all the paper work. I came back paid them they, went over the vehicle, changed the oil , filters and inspected everything made sure I was happy with it..........Don Welcome More