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Wagner Kia of Shrewsbury
Shrewsbury, MA
122 Reviews
At Wagner Kia of Shrewsbury we are serious about the knowing and understanding the intracacies of our product. Our team members continually train to learn about new features in the ever-evolving automotive market and how Kia applies that technology in their vehicles. We are proud to represent the Kia brand.
Our experienced staff has helped many people get into the car that they want and we want to help you too. Our customer service is renowned, earning us top marks on Google and other review platforms. We strive to provide the best sales and service experience possible to make your car buying process stress free. We invite you to come down to 730 Boston Turnpike, Shrewsbury, Massachusetts and shop for your next vehicle the 'Wagner Way' - easy and pressure free!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 AM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 122 reviews
July 14, 2010
went there to have my 2007 KIA Sportage evaluated for a growling noise from the rear end. They took it for a 2 mi drive, removed the wheels and stated my brakes were bad and that was the source of the nois growling noise from the rear end. They took it for a 2 mi drive, removed the wheels and stated my brakes were bad and that was the source of the noise. Went to my regular mechanic who took the entire rear end apart and discovered that the rear differential is bad and it is covered under warranty. I called them back and they said that my mechanic does not know what he is talking about and stated I do not know what to tell you. My mechanic called and got into an argument with them. Needless to say after calling KIA corporate office and another dealership getting my KIA fixed elsewhere. More
by snick1734
Employees Worked With
service manager
October 13, 2009
I brought my 2002 Kia Sportage in for rear seatbelt repair for failed inspection sticker from our local state inspection center. (Wagner charged me $300 for a new seatbelt.) While in for repair and in repair for failed inspection sticker from our local state inspection center. (Wagner charged me $300 for a new seatbelt.) While in for repair and inspection sticker, Wagner tried to up-sell me on a job that didn't need to be done. Wagner even tried to tell me my car wasn't worth the sticker and that I should buy a new car. Wagner failed the car for inspection because we didn't get the repairs done there. I brought it to my mechanic who said Wagner's reasons for failing the inspection were not legitimate, but he tightened what they said needed tightening. I brought it back for Wagner to get the inspection sticker. Wagner failed it again, stating that it still needed to be tightened. Wagner said would do the repair and charge us for it (probably another $100, for nothing). I told them I just had our mechanic tighten them. Wagner still failed the vehicle. I took it to the local Mass State Inspection center that originally failed the vehicle for a broken seatbelt and the car passed inspection. I told the local inspection center the situation that had occurred at Wagner, and they said there was no problem with the job our mechanic did. I called Wagner 30 minutes later to speak with the service manager that I spoke with earlier, and he was gone for the day (I assume avoiding my call because I told him I was taking it to another inspection station, and he knew it would pass). And this is all over a $29 inspection sticker. I can't imagine what they would do if they had repaired our vehicle, and we had an problem with their repair. CROOKS!!!! DO NOT GO THERE. More
by PCDESIGN00
Employees Worked With
tony
