Wagner Kia of Shrewsbury

I recently had a sales experience with this dealer which very easily could have been a negative experience, but to Wagner's credit they eventually did everything to make it right. Ultimately what we ended u very easily could have been a negative experience, but to Wagner's credit they eventually did everything to make it right. Ultimately what we ended up with was an excellent deal for us, and I suspect Wagner may have even taken a slight loss on it. There were some discrepancies in the paperwork on our purchase (I will not speculate as to whether or not they were accidental), and a feature we paid for was not properly installed into the car (heated seats). The installer knew that they could not be properly installed into the passenger seat, so they only did the driver's seat and simply left a note in our closing package that said it could not be installed fully. No discounts offered, no phone call to us prior to installation to see if we even wanted it done still. It took some pressure from us to get them to act, but ultimately they allowed us to trade in the car we purchased from them and exchange it for a more expensive trim of the car, which comes with heated seats as a standard feature, for not extra charge to us. I do have a sour taste in my mouth from the initial experience, but Wagner really stepped up when it counted and we couldn't be happier with the final result. I don't want to name any names for the salespeople we dealt with because I don't think it would be fair to them. The initial failures on the part of the dealership were, I believe, systemic in nature and it wouldn't be appropriate to ascribe them to just the two people we interacted with. My advice to you as a buyer at this dealership: 1. Make sure all the i's are dotted and t's are crossed on the paperwork, and it matches what you negotiated. 2. Make sure any add-ons you purchase are properly distinguished between official Kia merchandise and some after-market product that will be installed by a third party. 3. If something that was supposed to be installed in your car is not installed, or only partially installed, don't take it laying down. 4. If you want your car in a specific color that they don't currently have on the lot, don't believe them if they say they don't know when they'll get it in. All of these dealers have access to a database which tells them exactly which cars they will get delivered over the next several months. They can even look up when rival Kia dealers will get theirs in. 5. Before you pull the trigger on purchasing one of their cars, place a phone call to one of the other Kia dealerships nearby. There are several that are not very far away. It can't hurt to ask what they can do for you. More

Made an appointment for an oil change, inspection & sticker 2 weeks ago for the only online time today. They just canceled day of. My husband took day off from work so I don't have to wait due to Covid sticker 2 weeks ago for the only online time today. They just canceled day of. My husband took day off from work so I don't have to wait due to Covid-19 . They can't reschedule until 9/15/20, they don't answer their phone, with no option for voicemail. They refuse to honor their pick-up service coupon, because I'm too far away (13 miles). You'd think they'd want to keep their customers and actually provide good service, especially considering this is completely their fault! More

Came in for oil change person Chris told it would be ready by 320 pm it is now 330 pm no car been for an hour and ten minutes and counting please don't tell customer a time and not have ready ready by 320 pm it is now 330 pm no car been for an hour and ten minutes and counting please don't tell customer a time and not have ready More

My name is Jonathan Smith,and I recently leased a 2021 kia seltos s at wagner kia. The staff at kia,and my sales rep.David Caraballo went above and beyond to satisfy the costomer. kia seltos s at wagner kia. The staff at kia,and my sales rep.David Caraballo went above and beyond to satisfy the costomer. More

Easy/fair purchase process + great support after purchasing I recently bought a new Kia Telluride from Wagner Kia of Shrewsbury. The price was fair versus what some other dealers in the region are charging, and I recently bought a new Kia Telluride from Wagner Kia of Shrewsbury. The price was fair versus what some other dealers in the region are charging, and Shirley and Edwin made the buying process easy -- we reached agreement over the phone, signed the purchase agreement over email, and I was able to pick up the car a few days later. While I've run into some issues with the vehicle, Edwin and the general manager Joe have gone out of their way thus far to address them, including involving Kia, for which I've been very appreciative -- their responsiveness, creativity, and willingness to go the extra mile after I bought the car really left me with a positive impression. I'd highly recommend buying from this dealership. More

Great experience, great sales person The easiest purchase ever. After meeting Brian Sullivan for the first time I knew I wanted to deal with him and buy at Wagner Kia. He respected my i The easiest purchase ever. After meeting Brian Sullivan for the first time I knew I wanted to deal with him and buy at Wagner Kia. He respected my issues and what I was trying to achieve. I was able to review and experience my options. No matter what question I asked Brian had or found an answer. He never hesitated to go out of his way to satisfy my questions and concerns. We had time to get to know eash other and what we shared in interests. He is a person active in helping others. I comend him for his efforts and believe he is an important asset to Wagner Kia More

A pleasant experience I recently purchased a used car Toyota Prius. The sales team was professional and courteous. I was not pressured and felt the negotiated price was ver I recently purchased a used car Toyota Prius. The sales team was professional and courteous. I was not pressured and felt the negotiated price was very fair. Though I live about 30 miles from the dealership, I would definitely consider revisiting. Chuck. More

outstanding david was very good. although he was extremely busy, still managed to give us good service. I was surprised by the fact he was able to put us in a new david was very good. although he was extremely busy, still managed to give us good service. I was surprised by the fact he was able to put us in a new car More

This is my third Kia I have leased from Wagner Kia if their was 12 stars I would try to give give them more stars their was 12 stars I would try to give give them more stars More

Great Have worked with Jeremy King previously and have always found him to be knowledgable and willing to take the time to answer all of my questions and th Have worked with Jeremy King previously and have always found him to be knowledgable and willing to take the time to answer all of my questions and then tell me about some feature I hadn't asked about. More