Wagner Kia of Shrewsbury

The worst dealer ship ever THE WORST DEALER SHIP EVER...I bought preowned Acura RDX 2007 for $ 14,500.00 from wagner kia in shrewsbury,,MA...the sales woman told me it is in min THE WORST DEALER SHIP EVER...I bought preowned Acura RDX 2007 for $ 14,500.00 from wagner kia in shrewsbury,,MA...the sales woman told me it is in mint condition ,I took the car for road test for a few minutes.. I heard a little noise under the hood..for a few seconds,I told her about that..she said that she did not hear anything. and if there is anything wrong with the car..they will take care of it and fix it for sure...then we did sign the paper and I drove the car to my house which it is six miles away from the dealer..by the time I got home..the noise went louder...and I found out the AC is not working..I called her telling her about that,she asked me to bring it back at morning to see what they can do..I took it back,they kept it for 2 days ..they did fix the AC and told me will not make noise anymore...I did trust them because suppose I deal with decent dealer ...I took the car ,drove home to find out that no radio ,no navigation..no back up cam system ...a lot of things not working because there are 2 cods have to enter them to the car"s computer ...I called them back..they said I have to call Acura dealer to get the cods and they have nothing to do with that..I took the car to Acura dealer,I asked them to get the cods and to do full check up on the car because I could not trust wagner kia anymore...they found a lot of problems with the car and it will coast almost $ 3000.00 to be fixed,I took the report and went to wagner kia ,they told me the sales manger is not here today and they will show him the report on the following day and then will call me...I kept waiting for three days and I have not heard from them...I called ...more than 10 times and every time they answer and put me through mail box ..I tried to call the sales woman..but no answer...after 5 or 6 times she called me back saying .." the car passed the state inspection ..that is it..nothing we can do for you ..bye " She was very rude. For whoever responsable about Wagner kia Shrewsbury,MA...for me ..it is not about the money..it is principle matter...you need to learn how to honer your promise and show respect to the business you do...I own business too and I deal with hundreds of customers...and you have my word that I will tell every single one of them about my experience with Wagner Kia to tell their families and their friends ...BETTER TO BUY A CAR FROM SOME ONE ON THE SIDE WALK THAN BUYING A CAR FROM WAGNER KIA...SHAME ON YOU. More

No Loyalty After 3 purchased Kias and over 10 yrs of business Wagner KIA tried to hit me up for diagnosis charges for every situation. Rip Off. Customer service After 3 purchased Kias and over 10 yrs of business Wagner KIA tried to hit me up for diagnosis charges for every situation. Rip Off. Customer service was worse. Time for me to get away from KIA & Wagner. More

Very poor service and customer service after the maintenance This is my most recent letter I sent to Kia of Shrewsbury via there website: I recently had some maintenance work done and a repair. I had my timin This is my most recent letter I sent to Kia of Shrewsbury via there website: I recently had some maintenance work done and a repair. I had my timing belt done and had all the belts replaced at that time also. I had to return many times because the new belts that where put on where squealing and you where not able to fix it. ( I gave up on that) Then I had my A/C compressor replaced because it had failed. I don’t mind spending money to have my car maintained as you can see by just those two costly repairs/maintenance items I just mentioned. What I do have a problem with is being told I would have to pay 100 dollars for you to diagnose why my A/C is no longer working just 5 months after you installed a new compressor and recharged the system. That just happened today when I called your service department. (May 21, 2014) Its funny how my belts never caused me any problem and my A/C worked great until you “repaired” my car. I will live with the belt problem but I shouldn’t have to pay so much for repairs and have my A/C not work after you repaired it. I told Mike in service that I used the A/C about 1 week ago. It was cool but very humid so I used the A/C to clear up the interior of the car. It seemed to work ok then. It was cool air and seemed to work ok. I told him my only concern was the noise (whining) that the compressor made when accelerating. Today, I was at my daughter’s school and had to keep the windows up because of all the bee’s. The A/C compressor would cycle a lot but no cold air (warm). Now he wants me to pay 100 bucks to diag. it. I don’t think I’ll be doing that. I didn’t mention that my car only has just over 70,000 miles and about 1200 miles on the car from the last repair. I’ve never had these kinds of issues before with a car with low miles. Your service department is very important if you want repeat sales and happy customers. Thank you for your time. I don’t really care for a reply but I thought it was important for you to know how this customer of yours is feeling right now. Best Regards Bob Dean More

Above and beyond customer service, respectfully understanding customer budget. No high pressure sales. My sales associate, Don Goff, is obviously very knowledgeable in his work and makes the e understanding customer budget. No high pressure sales. My sales associate, Don Goff, is obviously very knowledgeable in his work and makes the experience easy. Financial advisor, Mike listened and there was no presssure to add anything extra to the sales agreement. I will recommend this dealership. ( I may have submitted this prior????) More

Was looking for economical transportation to travel back and forth to Vermont. We were going to look at Hyundais and Kias. Wagners dealership was the first one we stopped at and after my husband tried to and forth to Vermont. We were going to look at Hyundais and Kias. Wagners dealership was the first one we stopped at and after my husband tried to get into the sedan type car and couldn't, our salesman suggested the Soul. My husband "fell" into it with no trouble. The rest, as they say, "is history". We were given a fair price, and we negotiated some nice extras. There was no pressure and we were there about two hours total. I would recommend this dealer to friends. More

My salesman, Mark Masuzzo, was friendly, up front, and honest. He brought me through the ins and outs of the vehichle, and provided a very informative test drive. There was no pressure felt at all. He als honest. He brought me through the ins and outs of the vehichle, and provided a very informative test drive. There was no pressure felt at all. He also treated my family very well. He was pretty busy at the time of my visit, but I did not feel neglected one bit. He also worked hard and found some incentives, which he offered to me, unsolicited! Ed Barbagallo was the finance manager, and he was very clear and informative when it came to my questions. He explained all the costs and fees, what was worth it, and what wasn't. Again, honesty won me over. I had been shopping for a car for a few months, and went to numerous dealers that sold the same brand. I drove into Wagner Kia just because we happened to be passing it. The one visit was all it took. Not to mention the car is beautiful! More

Our Salesman Steve Mayo was so helpful, kind and attentive to our needs. I would highly recommend Steve and Kia Motors to anyone looking for a vehicle. This was my first purchase with Kia, and will attentive to our needs. I would highly recommend Steve and Kia Motors to anyone looking for a vehicle. This was my first purchase with Kia, and will probably be a life long relationship with them. If you want great service, price, and no pressure, this is the place to go. Also great customer service thru the internet with Shirley. It was a pleasure doing business with them. Karen Blanchette More

Brian Sullivan went above and beyond my expectations! I would do business with him again, no doubt in my mind! Go buy a car from Brian Sullivan if you want friendly service and a great deal on a Kia! would do business with him again, no doubt in my mind! Go buy a car from Brian Sullivan if you want friendly service and a great deal on a Kia! More

Members of my family and I have been loyal customers for Wagner Kia for many years and have always enjoyed great and friendly service. My father leased his latest car from MR and recommended me to see him Wagner Kia for many years and have always enjoyed great and friendly service. My father leased his latest car from MR and recommended me to see him because he was trustworthy, friendly and did not pressure him into purchasing the car. Also, he was able to work the deal into the price that was reasonable. He did the same for me, and I want to thank him for being so helpful and I hope in the future I could purchase another vehicle from him. He knew exactly what I was looking for and made it work. I recommend seeing MR and going to Wagner Kia, everyone is friendly and helpful. More

I had the pleasure of working with Donald Goff on getting my new Kia. I have never recieved such outstanding customer service! I would recommend going to Wagner Kia of Shrewsbury to anyone any time! Ask for my new Kia. I have never recieved such outstanding customer service! I would recommend going to Wagner Kia of Shrewsbury to anyone any time! Ask for Donald Goff for great customer service!!! More