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Waldorf Ford

Waldorf, MD

Overview
Employees
Reviews
Vehicles
4.0
188 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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2440 Crain Hwy

Waldorf, MD

20601

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Showing 188 reviews

June 13, 2022

This dealer has been doing an excellent job servicing my vehicle for the past 13 years. I am very please with the service they have provided. More

by Willie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bell
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June 12, 2022

Deal for a used vehicle took days to negotiate. Detailing was not done as the best job and has to return to detail again. More

by Cocopuffs
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Paul and Vinny
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Jun 13, 2022 -

Waldorf Ford responded

We are disappointed to hear that your experience with our Pre-Owned Department did not meet your expectations and would very much appreciate the opportunity to speak with you about your experience. Unfortunately, since your name is not displayed in your review, we're unable to locate any contact information for you. If you could please contact our Management Team at 301-843-2400, we would greatly appreciate it. Thank you.

June 04, 2022

The personnel were very accommodating as well as professional. Ro made the entire transaction a pleasant time. She's definitely an asset More

by Ronthepreacher33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ro, Chris
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June 03, 2022

I was immeasurably impressed by the level of customer care given from the moment I walked in the door. Every employee that I passed was pleasant and helpful. You have the kind of dealership that sets y More

by susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Rowand
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May 23, 2022

Excellent service. Professional staff. Service delivered as promised. Very clean waiting area. I’d go back. A plus More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rowland, Aaron
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May 22, 2022

Absolutely horrible service. Can’t get the service department to answer the phone. Will not return your calls when they say they will when you finally get them on the phone More

by Hotrodrwp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trying to forget
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May 22, 2022

They took really great care of me the entire process of purchasing my new vehicle! I especially enjoyed working with my salesperson, Mike Koelsch, his manager, Pat, and both of the knowledgeable finance re More

by Lasallen914
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Koelsch, Pat, Courtney, Jackie
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May 18, 2022

They did great as they always do worked with Chris Johnson and Tony In Used More

by Markell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Chris
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May 17, 2022

The job was complete in a timely manner. The service agent was very courteous . Thank you More

by Cijapplecross@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bell
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May 05, 2022

Excellent service, professional courtesy in every aspect of visit and repair of my vehicle, would recommend very highly More

by Russ5054
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adviser David Bell
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