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Waldorf Ford
Waldorf, MD
192 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 192 reviews
May 22, 2022
Absolutely horrible service. Can’t get the service department to answer the phone. Will not return your calls when they say they will when you finally get them on the phone Can’t get the service department to answer the phone. Will not return your calls when they say they will when you finally get them on the phone More
by Hotrodrwp
Employees Worked With
Trying to forget
April 18, 2022
Aron is the best. I brought my truck in for a problem I was having with it hesitating they thought it was fixed the first time I brought it in but it was still giving I brought my truck in for a problem I was having with it hesitating they thought it was fixed the first time I brought it in but it was still giving me problems so I brought it back and Aron took care of it now I’m straight More
by bigpaper53
Employees Worked With
Aron
April 18, 2022
Customer service was great and the service advisor answered all the questions that I had for him. My was finished as promised with all the work completed. Thanks job well done! answered all the questions that I had for him. My was finished as promised with all the work completed. Thanks job well done! More
by lcdl97
Employees Worked With
Don’t remember the name
April 14, 2022
Vehicle was brought in for repair paid 900. 00 left dealership still had the same problem Had to wait 2 weeks before they could get it in was told it was another issue which cost an additional 00 left dealership still had the same problem Had to wait 2 weeks before they could get it in was told it was another issue which cost an additional 700.00 I think it was miss diagnosed the first time Don’t understand why I had to pay for labor the second time I feel that I was taken advantage of More
by Wjwells1
Employees Worked With
Eric
