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Waldorf Ford
Waldorf, MD
192 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 192 reviews
April 14, 2022
What can I say…. They we’re AMAZING. !!!! Mike was our sales representative he was outstanding, he was patient and answered all our questions. . Mike and the whole t They we’re AMAZING. !!!! Mike was our sales representative he was outstanding, he was patient and answered all our questions. . Mike and the whole team at Ford made us buying a car easy . We will definitely be back More
by Shawbt
Employees Worked With
Mike and Greg
March 29, 2022
Poor communication. Left hand doesn't seem to know what the right hand is doing. Had an appointment but had to wait an extra hour, as the dealer was looking at cars on Left hand doesn't seem to know what the right hand is doing. Had an appointment but had to wait an extra hour, as the dealer was looking at cars on the lot with his brother. No call post-sale to check on satisfaction with vehicle or if we had questions. Maybe lower priced sales don't warrant that. More
by Paulvancellc
Employees Worked With
Finance mgr
March 14, 2022
The $180 diagnostic fee is ridiculous. Especially when the problem (known when dropped off) and probably took 10 minutes to confirm. The dealer wanted $400 to diagnose and replace an $80 p Especially when the problem (known when dropped off) and probably took 10 minutes to confirm. The dealer wanted $400 to diagnose and replace an $80 part that took me 15 minutes to replace. I know they're in business to make money and people pay it, but the prices are stupid high. More
by Nate
Employees Worked With
Eric
March 12, 2022
Doing business with the team at Waldorf Ford was awesome. We aren’t from Maryland but when we learned that they had the 2022 Ford Maverick in the exact model and color we wanted, we reached out to them. They We aren’t from Maryland but when we learned that they had the 2022 Ford Maverick in the exact model and color we wanted, we reached out to them. They confirmed it’s availability and within a couple of hours, we were on our way to Maryland to go and pick up the newest edition to our garage. We were originally told by local Ford dealership that no one had them in stock but Waldorf Ford came through, providing excellency in customer service and we couldn’t be more grateful. Shoutout to the team at Waldorf Ford, more specifically Ameisha, Thomas, Jackie and Fred for ensuring that things went smoothly for us upon arrival. I would recommend 10/10 for anyone on the hunt for a new vehicle. This team will take great care of you so stop in and give them an opportunity to make your new car dreams come true like they did for me and my wife. More
by Cameron A.
Employees Worked With
Ameisha, Thomas, Jackie, Fred
February 26, 2022
Well: The recall for the roof and windshield replacement work was completed on February 25, 2022, noticed the morning of the 26th the windshield was broken, the installation crew did a poor job replacement work was completed on February 25, 2022, noticed the morning of the 26th the windshield was broken, the installation crew did a poor job cleaning up afterwards, dirt/dust throughout the surface areas, as well as foot prints on the front passenger seat. I understand the replacement work was performed by Toyota, that's is not an excuse for Ford, this entire project was doomed from the start, from lack of communication, repair scheduling, etc,...and waiting over two hours just for a loaner car, which was not comparably to my vehicle, and what's with the call center. You have to let the phone ring up to twenty time's before someone answers,.What a disappointment. More
by garry.louers.sr
Employees Worked With
Eric Krouse/random service personnel
February 24, 2022
It Took A Month To Get A Transmission Appointment Due To Omicron But It Took Them Only 1 Day To Repair My Transmission With My Factory Warranty! Omicron But It Took Them Only 1 Day To Repair My Transmission With My Factory Warranty! More
by BALL4OUR
Employees Worked With
Drew Was Nice And The Mechanic Who Called Me To Tell Me The Car Was Done & Ready.
