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Waldorf Ford

Waldorf, MD

4.0
192 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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2440 Crain Hwy

Waldorf, MD

20601

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Showing 192 reviews

February 19, 2022

They are always accessible when I need service, and the staff are very courteous when I arrive More

by darrellarey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bell
Apr 01, 2022 -

Waldorf Ford responded

We're very happy to hear that your experience was such a great one! Thank you for your kind remarks!

February 14, 2022

The service team resolved a complex intermittent four wheel drive issue. They put in the extra time to make certain they had the correct cause and didn't just focus on the obvious symptoms. More

by charles.mccollister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bell, 770
Apr 01, 2022 -

Waldorf Ford responded

It was our pleasure working with you to repair your vehicle, Mr. McCollister! Thank you for your kind remarks!

February 11, 2022

The service department is easy to assess. The service team courteous and appear to be knowledgeable. More

by Colbertcartersr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bell
Apr 01, 2022 -

Waldorf Ford responded

We're so glad our team was so helpful to you, Mr. Carter! Thank you for your kind remarks!

January 30, 2022

Had an appointment for an oil change, I also had another concern with the check engine light being on. The oil change and other concern was taken care of in a timely manner while I waited. Very good custome More

by Equipmech3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bell was the service manager, not sure what mechanics name was.
January 22, 2022

Very respectful, new their job, very professional, and kept me posted. Will use them again. More

by Jus4Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Rowand
December 22, 2021

They have been very responsive to my automotive needs. They have always done good work for me. They have been honest in the work that has to be done. More

by Mac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
December 16, 2021

Very good fast process picking up the truck I ordered. I thought I would be there all day, but it went fast - so I'm happy. More

by mmcp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Sachs
November 10, 2021

Customer service was excellent and your facility was very tidy! Thank you for the warm greeting… More

by Downtown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
Nov 10, 2021 -

Waldorf Ford responded

Thank you so much for the 5-star rating and review! We're always happy to be of service!

October 13, 2021

It was such a great experience to have Aaron resolving an unusual situation. Thanks Aaron More

by spigkim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Oct 13, 2021 -

Waldorf Ford responded

Thank you so much for the positive feedback on Aaron! We appreciate the 5-star rating and hope to see you again. Take care!

Oct 13, 2021 -

spigkim responded

I will always be a customer at the Ford Waldorf location. I love that customer service quality!!! Thanks Aaron

October 09, 2021

The gentleman that helped me was seated at the front as you come in the service entrance on the left. He was very pleasant worked on my recall notice and when that was done he said he had found another rec More

by Lmmrongowius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service associates
Oct 12, 2021 -

Waldorf Ford responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

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