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Waldorf Ford
Waldorf, MD
192 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 192 reviews
September 29, 2021
They did a great job with the repair. They also took steps to repair scratches that they caused accidentally while pushing the car. The finished work was superb and the car was immaculate when I picked steps to repair scratches that they caused accidentally while pushing the car. The finished work was superb and the car was immaculate when I picked it up. Definitely a 5 Star performance. More
by Allen
Employees Worked With
Craig,
September 22, 2021
Issues with answering the phone and directing you to the right person. Leaving messages didn’t help. Luckily I had the cell number for Dean Bonds so I could communicate with him directly. He was very helpfu right person. Leaving messages didn’t help. Luckily I had the cell number for Dean Bonds so I could communicate with him directly. He was very helpful. More
by dillon
Employees Worked With
Dean Bonds
September 20, 2021
Waldorf dealership is by far one of the best dealerships that I’ve experienced. Customer service is outstanding! The staff is very friendly and knowledgeable of basic concerns that customers have. I felt th that I’ve experienced. Customer service is outstanding! The staff is very friendly and knowledgeable of basic concerns that customers have. I felt that the service department was extremely honest and concerned about me being satisfied. I was told that my car would be finished within 1 hour and to my surprise, it was finished in 45 minutes. I will always trust Waldorf Ford and believe that my car will be fixed or serviced in a professional manner and most of all in a safe way!!! More
by ddillard2822
Employees Worked With
David Bell
September 16, 2021
Waldorf Ford recently did a complete "The Works" service on my Focus. I always take it there and their service is always excellent! They have all the records about my car ever since I bought it there. on my Focus. I always take it there and their service is always excellent! They have all the records about my car ever since I bought it there. More
by susibenally
Employees Worked With
Dean
September 09, 2021
I had a very good experience with this dealership my explore needed service to contact me to make sure the right day and time went there Dean Bonds took care of me, got me in very quickly and got me out explore needed service to contact me to make sure the right day and time went there Dean Bonds took care of me, got me in very quickly and got me out I was very satisfied with the work they did and they were very pleasant and helpful my Ford explore is out of warranty but I’ve always took my explorer back to the Ford dealership to be repaired any service done to it because they are the people who know about a Ford not the other guy More
by Whiteyandlinda
Employees Worked With
Dean Bonds
May 15, 2021
Absolutley without question the WORST new vehicle buying experience ever. After dealing with actual volume dealership this place is nothing of the sorts. When I was in the process of my financing and experience ever. After dealing with actual volume dealership this place is nothing of the sorts. When I was in the process of my financing and my initial talks with the dealer my salesman told me that they would bring the vehicle to my door. After my financing was settled and it came time to get the details of that worked out I was informed they would not bring it the whole 3.5 hours away. Fine.. We met “halfway” to have my vehicle delivered, they arrived 2 hours and 45 minutes late(bare in mind that they were only 1 hour and 15 minutes from our meeting place). I wasn’t made aware they would be late until I was 15 minutes from the meeting point. The reason for the delivery being late is supposedly because they were detailing my new van. The van arrived dirty on the inside, sticky stains covered the entire back half of the vehicles interior. No second key was given (but don’t worry they are doing me a favor by supplying a second key on my NEW Ford), they told me I can drive down to them for my new one, so I can spend 7 hours driving to a dealership round trip for them to be nice enough to cut a new second key to replace the key that they lost. The dash of my vehicle also has several large gouges in it as well as the glove box. Oh and to top it all off, the detail guys were nice enough to let an empty bottle of chocolate milk in the over head storage compartment of my NEW VEHICLE. I was initially told to take the vehicle to my local Ford dealership to have the damaged interior pieces double checked and they they would sort out having this fixed as well as a second key made here since driving all the way to Waldorf, a 7 hour round trip wouldn’t fit my work schedule. My salesman from Waldorf Ford called me several days after visiting my local Ford dealer to tell me and this is a direct quote “we are going to give you a second key, but the dash and the glovebox are to expensive to fix so we won’t be doing that”. After several weeks of “somebody will call you back today yet about this” I directly reached out to Thomas woodruff. He told me they will fix the van...as long as it’s brought it to them. So even though this is completely their fault and doing, I have to spend not 1 but 2 days driving 7 hours round trip to have my NEW vehicle fixed. One day to drive it down and drop it off with them for the repairs and another driving back down to pick up my vehicle. And both days at minimum a 7 hour affair. My work schedule and my unwillingness to drive down to Waldorf has been and had been expressed multiple times, in the initial talks with my salesman, when discussing delivery of the van, when having the van delivered (2 hours and 45 minutes late), also when they were informed of the damages to vehicle. I wouldn’t recommend this place to anyone at all, well unless you like buying NEW vehicles that come pre damaged, stained, sticky, and gross. Thanks WALDORF FORD. You guys are the real MVP’s of this story! More
by EryanS
Employees Worked With
Thomas Woodruff, Jarret Phillips
