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Waldorf Ford
Waldorf, MD
192 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 192 reviews
September 30, 2020
I bought a truck from these guys. 20 days later it burned down on its own. I called them and they made it clear that they would not help me in any way. They told me to call Ford but they didn't prov burned down on its own. I called them and they made it clear that they would not help me in any way. They told me to call Ford but they didn't provide me with any information to do that. This is after I bought a truck from them and it burned down. It took 6 months for Ford to agree to replace the truck. So I went back to this dealership to pick out the replacement. They then sold the replacement before Ford could complete the replacement paperwork. I went back out and they tried their best to get me into a truck I didn't want. Eventually we settled on an appropriate replacement. But since they sold the one i picked out they had to give me dealer tags. which I had for 30 days or more. Then I went in to finish the paperwork and transfer the tags to the replacement vehicle. They didn't have anything prepared when I came in. I had to come back on several occasions to handle something that should have been done in one evening. The paperwork is still not done 60 days later. The tags are suspended because the MVA thinks they are still registered to the truck that burned down. I can't get anyone on the phone or to respond to my emails. Courtney Kearns, Bob Badman, and Chris Johnson have on several occasions told me that they would take care of the issue and get back to me shortly. I haven't heard from any of them. Whenever I get anyone on the phone they say they will look into it and get back to me. But not a single person at this dealership keeps their word. Every single one of them do the same thing. They pretend to be polite and to understand your issue and they say they will take care of it and call you right back. None of them keep their word. Not one. This is the worst customer service experience I have ever had the displeasure of being a part of. They dont keep their word and they dont do their jobs. I would recommend buying your car from any place other than Waldorf Ford. Seriously do yourself a favor and take your business elsewhere. More
by pissedoff
Employees Worked With
Chris Johnson, Courtney Kerns, Bob Badman
September 19, 2020
My third purchase from Waldorf Ford. Best sales & service experiences in my 50 year driving/experience. Even buying lower priced cars we were treated like we were buying top-of-the line. experiences in my 50 year driving/experience. Even buying lower priced cars we were treated like we were buying top-of-the line. More
by KB
Employees Worked With
Bill Millman
September 15, 2020
Excellent Salesman, I love my F150. Fourth vehicle purchase. They sales department as a whole provided excellent service. The financial department was a great help in getting the vehicle financed in purchase. They sales department as a whole provided excellent service. The financial department was a great help in getting the vehicle financed in the church name. Thank you all More
by rblankssr
Employees Worked With
Lathan
September 11, 2020
My sales person Warren was very patient and attentive. He clearly explained each step of the buying process and made certain I understood. Great experience. clearly explained each step of the buying process and made certain I understood. Great experience. More
by Tanya J
Employees Worked With
Warren
September 04, 2020
The 2020 EcoSport is the second car I purchased from Waldorf Ford. It was a good deal. I found the salesperson personable and quite helpful. Waldorf Ford. It was a good deal. I found the salesperson personable and quite helpful. More
by Melanie
Employees Worked With
Eric Leyton and Jacqueline Mayfield
July 20, 2020
Would not recommend. Salesman jacked up sales price on sales document and tried to get me to sign w/o reading it. Their agenda not yours is priority and they are unscrupulous. Their courtesy is superfic sales document and tried to get me to sign w/o reading it. Their agenda not yours is priority and they are unscrupulous. Their courtesy is superficial. Would recommend to an enemy only. More
by Abluey
Employees Worked With
Chip, Jim Canter
July 18, 2020
Beautiful Car We had been looking at the Ford Explorer but the price was much higher and it didn’t have all the items wanted for the price. They brought out the For We had been looking at the Ford Explorer but the price was much higher and it didn’t have all the items wanted for the price. They brought out the Ford Edge and it had EVERYTHING we were looking for along with the price. We received a minor rebate along with a small trade in for our old car. The 0% financing was a great deal. More
by jegenovese
Employees Worked With
DeMarco
July 14, 2020
I qualified for 0% interest rate, but finance forced 5% I was given a choice of 0% interest financing through Ford and lose the Internet price - which was lower, or accept a 5% interest financing through an I was given a choice of 0% interest financing through Ford and lose the Internet price - which was lower, or accept a 5% interest financing through an external source and keep the initial Internet price. This is a little less than ethical practices, in my opinion. Further, corrections made on parts of the paperwork in the finance office was not applied to all parts. For instance, the mileage was corrected on the paperwork to the MVA but not on the purchase contract. More
by DeeJay
Employees Worked With
don't remember
June 25, 2020
In 2017 I enjoyed the buying experience of my NEW 2017 Ford Edge from Waldorf Ford. Recently I was in for a. Oil change and I was told I will need a new motor on my car that was brought NEW. The only th Ford Edge from Waldorf Ford. Recently I was in for a. Oil change and I was told I will need a new motor on my car that was brought NEW. The only thing I have had to get is an oil change (and it was done timely) but now you are telling me I need a NEW motor...Not new tires or brakes but a NEW motor. I am so disappointed in Waldorf Ford. I felt like I was duped. i will not be recommending Waldorf Ford to anyone... More
by Kesha
Employees Worked With
No employees
