Waldorf Ford

Excellent My Service Rep Craig Burgess takes care of all my maintenance requirements on both my 2010 Edge and 2012 Escape. Both scheduled and any unscheduled ma My Service Rep Craig Burgess takes care of all my maintenance requirements on both my 2010 Edge and 2012 Escape. Both scheduled and any unscheduled maintenance problem He is very Knowledgeable and I have been very satisfied each visit The entire Waldorf Service Department are polite and friendly. More

Excellent My Service Rep, Dave Bell, is always on top of the needs of my Edge. Only have to tell him of a problem and it gets fixed! My Service Rep, Dave Bell, is always on top of the needs of my Edge. Only have to tell him of a problem and it gets fixed! More

Great Service Everyone at Waldorf Ford was helpful and very friendly. Any work that was done on my car was brought to my attention first before anything was done to Everyone at Waldorf Ford was helpful and very friendly. Any work that was done on my car was brought to my attention first before anything was done to my car . I would highly recommend Waldorf Ford to everyone . Great service . Will continue to use Waldorf Ford in the future for my car needs . More

Great experience We had a great experience at Waldorf Ford. We did not feel pressured or rushed. The salesman and everyone else in that office were so friendly and hel We had a great experience at Waldorf Ford. We did not feel pressured or rushed. The salesman and everyone else in that office were so friendly and helpful. They were so patient with us. Even after we bought the Ford Escape, we came back with many questions. They continued to be helpful. We would highly recommend Waldorf Ford. More

Purchase of new Truck I was not in a hurry to purchase a new truck but my salesman stuck with my slow progress. Finally, the dealership lowered the price (online) to what I was not in a hurry to purchase a new truck but my salesman stuck with my slow progress. Finally, the dealership lowered the price (online) to what I wanted to pay so the salesman contacted me. We worked out the price and made the deal. The deal included a $500. rebate for 6.5% financing (that I didn't know about) but my salesman knew of my willingness to find better financing at 1.9%. Bottom line, when we went to the finance dept. they added the $500. back in to the purchase price. This should of never been allowed and I should of walked out the door. I was there to honor the deal made at the salesman's desk with the manager, not by me chipping away at the price or adding to it. For that act of crap, the dealership was completely wrong. My truck was not washed very well either, meaning the top had not been touched by soap and water. The salesman cleaned it with some other cleaner. I would only recommend the dealership because of the overall price. More

Ripped Off Received a notice regarding an inspection at home. Went to the dealer to get an inspection. Maryland let me know that it was an emissions inspectio Received a notice regarding an inspection at home. Went to the dealer to get an inspection. Maryland let me know that it was an emissions inspection that I needed $14, versus the $105 State inspection. Ross at the dealership said he gave me what I asked for so he never looked to check. Wow, yet he did do an inspection and tell me that I need $800 worth of repairs, but when I called back 24 hours later he had not called to confirm my warranty information. I can see that Waldorf and Ross only look at things where they can make a buck, no care and concern about the customer. It was my first and last visit to Waldorf Ford. Service department during my visit was pretty unfriendly in general. No smiles, not greetings, just an uncomfortable experience More

Drove 80 miles for nothing With my wife and baby, we drove from the northern DC to Waldorf to test a Hyundai Elantra wagon. We were exchanging emails with Brendan and the test d With my wife and baby, we drove from the northern DC to Waldorf to test a Hyundai Elantra wagon. We were exchanging emails with Brendan and the test drive was planned on saturday morning. When we got there, the car had already been sold the day before. Poor experience ! More

I am extremely happy with the Ford Escape 2010 I bought 1 1/2 years ago. I bring the car in for maintenance even though I'm about an hour away from the dealership. Each time I have brought the car in wheth 1/2 years ago. I bring the car in for maintenance even though I'm about an hour away from the dealership. Each time I have brought the car in whether it was for warranty work or oil change/rotate tires I am very satisifed with the work and the service personnel. More