Waldorf Ford

Customer service is awful! We bought our used 2018 Ford Expedition in Feb 2024 on a Friday and went back on Monday to tell them some functions were not working; the motor had We bought our used 2018 Ford Expedition in Feb 2024 on a Friday and went back on Monday to tell them some functions were not working; the motor had a rough start and the breaks were squeaking. They kept our vehicle for over 3 weeks with no updates and when we did call, they said they were working on it. After over a month we picked up our vehicle and had it for a week and there was no work done it. We contacted the manager (called and emailed), explained all the issues we had and said he would give us a call back after talking to the Service Dept and NOTHING! We also called them to get an update on our tags since our temporary ones were expiring and they had no answers. We finally had to go there, and it was sitting in their office. They give you all the attention when you want to buy a vehicle but when you need service, they don't want to deal with you. We will never buy a vehicle again from this dealership. More

Avoid this dealership! i drive 3 hours for a truck that was a demo. When sitting down they tried to play major number games. spent 3 hours before walking out. they called 5 i drive 3 hours for a truck that was a demo. When sitting down they tried to play major number games. spent 3 hours before walking out. they called 5 times after i left playing games each time coming down lower to what my offer was on the truck. sales manager was very rude were could see him in his office and he looked directly at us several times. You would think after we agreed on the sale he would walk up and acknoledge a customer spending 65k on a truck. sales guy Eric does not keep up good with communication. purchased the truck in May still do not have plates. Can not get ahold of anyone to actually help me and try to tell me what’s going on with them. I’d you actually get to talk to someone they transfer you until the system hands up on you. it took me 2 weeks of calling every day and arguing with the staff to send me a new set of temp plates before leaving for vacation even then i was promised new set to be overnighted 3 times before i demanded a tracking number while i was on the phone. When asking to have the general manager’s information hoping that he can actually help me i was told by accounting, tags dept and eric from sales they do not have his phone number or email. Eric actually told me that it’s not his job to try and find my tags since i already bought the truck. Save your self the headache go somewhere else. Side note my 65k dollar new truck when i got in it had coffee stains on the console chick fil a wrappers inbetween the seats drink stains on the back seat. This is what this dealership considers super customer service More

Lexington Park Ford dealership apparently didn’t want to help me. They didn’t even Offer the ST line they only gave me the $40,000 escape to test drive. When I couldn’t afford the $900 or $700 payment. The help me. They didn’t even Offer the ST line they only gave me the $40,000 escape to test drive. When I couldn’t afford the $900 or $700 payment. They were done with me. I went to Waldorf Ford and Eric showed me something that I could afford And Leo help make it out to Where. I could purchase a car. Thank you, Waldorf Ford More

Waldorf ford is good at selling you a vehicle but when it comes to service and customer service after the purchase they are awful. You can never get anyone on the phone and when you bring your car in for ser comes to service and customer service after the purchase they are awful. You can never get anyone on the phone and when you bring your car in for service they take forever to call you back. I have to drive there and sit and wait to get helped and then they refuse to help and state they will call you back. Which never happens. My car sat a month here getting water pump repair that should have been covered under warranty since I bought a warranty to cover it for 5 years or 100k miles. Somehow the paperwork was filled out incorrectly and contradicts itself making it not clear when ithe warranty ends. I was told that the warranty insurance had to fix it and when I called and finally got a hold of some one they stated that the dealer had to change it in the system. I have paid over 8k of service work out of pocket that should have been covered under Insurance. This has been a horrible experience. I am still waiting on a call for my warranty to get fixed and a refund for all of the services I had to pay out of pocket due to fords negligence and horrible customer service. More