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Waldorf Ford

Waldorf, MD

4.1
209 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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2440 Crain Hwy

Waldorf, MD

20601

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Showing 209 reviews

July 01, 2025

Randy and Emna did their very best to provide me with all the information I needed to make the decision to purchase and operate the vehicle after purchase, including the trade and both continue to provide me More

by Roger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Floyd Alexander
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emna Amara Sales 5 Stars
Jul 03, 2025 -

Waldorf Ford responded

Roger, it's fantastic to hear that Randy and Emna provided you with all the support needed for your purchase at Waldorf Ford. We're here whenever you need further assistance!

June 30, 2025

The service writer Wendy was great no problems. I didn't like how they try to get over on me with reported problem I'm a retired technician that happened to know a little bit about cars I have a w More

by Bigsydd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy in service department
Jul 01, 2025 -

Waldorf Ford responded

It's great to hear that Wendy provided excellent service. We understand your concerns about feeling confident in the handling of reported issues, especially with your background as a retired technician. Our goal is to ensure you feel comfortable and well taken care of during each visit. If there's anything specific you'd like us to address or discuss further, please don't hesitate to reach out directly. Management Team at Waldorf Ford - (240) 427-1309

June 26, 2025

Rob Was very professional and tentative to my car needs and easy to talk with. More

by travin93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Jun 26, 2025 -

Waldorf Ford responded

Your feedback for Rob is much appreciated! Thank you for supporting Waldorf Ford.

June 25, 2025

We have purchased several vehicles from Waldorf Ford and we have received excellent service every time. We will continue to purchase vehicles from Waldorf ford in the future. More

by john.j.wood2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Rinaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Waldorf Ford responded

John, thank you for your continued trust in Waldorf Ford! We're ecstatic to hear about your positive experiences and look forward to serving you again in the future.

June 24, 2025

All some dealer great people and nice and friendly derive writer great and tech was nice More

by Cjdmonster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Pyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Waldorf Ford responded

Thanks so much for the review. We look forward to your next visit to Waldorf Ford!

June 23, 2025

Exceptional, friendly and changed my oil rotated tires and took care of factory recalls all in my driveway. The best! More

by Thunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
Jun 24, 2025 -

Waldorf Ford responded

Thank you for sharing your experience with Waldorf Ford! We're happy to hear that our team provided exceptional service right at your doorstep. We appreciate the kind words and look forward to assisting you again in the future!

June 02, 2025

Very poor attention to detail. Purchased a used car and once you sign papers they do not care. I went to pickup my vehicle as it needed a part fixed prior to me taking it home. Upo More

by j2580
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Floyd Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Rinaldi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Garis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pyatt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Waldorf Ford responded

It's disappointing to hear about your experience with the vehicle delivery and subsequent communication issues. We strive for thoroughness in our service, so it's concerning that these details were overlooked. Please reach out directly as we would like to address each of these concerns promptly and restore your confidence in us. Thank you, Management Team at Waldorf Ford - (240) 427-1309

June 01, 2025

I would like to thank Ashley at Waldorf Ford for her service on my visit !!! More

by demcneil68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe his name was Steven
Jun 03, 2025 -

Waldorf Ford responded

Thank you for leaving Waldorf Ford a five-star review and giving a shout-out to Ashley!

May 20, 2025

Worst dealership I’ve ever purchased a vehicle from, from sales to finance to the service dept, an absolute joke of a place to buy a vehicle from and deal with! More

by Dustinbrandolino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randy Pyatt
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Waldorf Ford responded

We're sorry to hear about your experience with us. We strive for excellence in all departments and it's disappointing to know we fell short. Please reach out so we can address your concerns directly. Thank you, Management Team at Waldorf Ford - (240) 427-1309

May 19, 2025

Rob at Waldorf Ford was very good about being clear on the car issues and how the issues are going to be corrected. His qouates of price and when my care would be ready was exact. Thank you Rob. More

by TonyG
Recommend Dealer
Yes
Employees Worked With
Rob
May 19, 2025 -

Waldorf Ford responded

Tony, we're glad to hear that Rob provided clear communication and accurate quotes during your visit at Waldorf Ford. Thank you for sharing your experience with us!

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