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Waldorf Ford
Waldorf, MD
192 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 192 reviews
July 07, 2023
Rocco was absolutely amazing! He worked his magic and I was in and out in the time it took to do my oil change! So grateful. Jessica in finance is awesome! He worked his magic and I was in and out in the time it took to do my oil change! So grateful. Jessica in finance is awesome! More
by Hart.Emma48
Employees Worked With
Rosco, Jessica
June 22, 2023
Everything was going well until after I purchased the vehicle. I purchased an electric vehicle. I noticed that the charger was not in the car. The sales said that he was going to either find it or give m vehicle. I purchased an electric vehicle. I noticed that the charger was not in the car. The sales said that he was going to either find it or give me one from anome a car that doesn’t have a charger and is not fully charge that is poor customer service to me just like most companies at the day sell you the products they treat you like crap and I felt like I was treated unfairly.ther vehicle. Well, to make a long story short I was told that I had to purchase my own. And furthermore, the car was only charged 40%. So you sell me a car that doesn’t have a charger and is not fully charge that is poor customer service to me just like most companies at the day sell you the products they treat you like crap and I felt like I was treated unfairly. More
by Wallace
Employees Worked With
Deonta’ Taylor
June 02, 2023
I purchase my vehicle on Sunday May 28, 2021 as of today everything that was promised to me has been provided. Everyone from Carlos, Tony, Financial person, & Jenny has been awesome. Sam everything that was promised to me has been provided. Everyone from Carlos, Tony, Financial person, & Jenny has been awesome. Sam More
by Sam
Employees Worked With
Retired
May 22, 2023
Our salesperson was amazing. Not pushy at all and very helpful with trying to make sure I was getting what I wanted. everyone worked quickly with us to not have to be at the deal Not pushy at all and very helpful with trying to make sure I was getting what I wanted. everyone worked quickly with us to not have to be at the dealership all night. Our new truck is everything we wanted and more, we are so happy with the buying experience. More
by murphybrown806
Employees Worked With
Deonta Taylor
December 10, 2022
Professional. Courteous. Knowledgable. Well organized. Efficient buying process. I've purchased multiple vehicles from this dealership and had a great experience e Courteous. Knowledgable. Well organized. Efficient buying process. I've purchased multiple vehicles from this dealership and had a great experience each time. More
by TheToddy
Employees Worked With
Donald Sachs
December 04, 2022
My experience was great I flew in to DCA and Tony the salesman was there to meet me at 6:30 am we went breakf6and had a wonderful conversation then went to the dealership where we finalized the transacti salesman was there to meet me at 6:30 am we went breakf6and had a wonderful conversation then went to the dealership where we finalized the transaction which included undercoating and spray in bed liner all done in around 3.5 hours so very pleased More
by bcrandall36
Employees Worked With
Tony Thompson
December 03, 2022
Exceptional Service - I have been using Waldorf Ford for more than 20 years and I keep coming back so that says a lot. Each experience has allowed me to come in contact with exceptional service personnel. T more than 20 years and I keep coming back so that says a lot. Each experience has allowed me to come in contact with exceptional service personnel. This time particularly I want to shout out Rhonda for her willingness to go above and beyond with regard to my recent visit. Eric was great as well. Great job guys. More
by C Smith
Employees Worked With
Rhonda and Eric
