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Waldorf Ford

Waldorf, MD

Overview
Employees
Reviews
Vehicles
4.0
192 Reviews
At Waldorf Ford, our dedicated and caring staff are committed to providing a world-class experience and striving for 100% customer satisfaction. Our commitment to excellence is reflected in our dealership winning the prestigious Ford President’s Award 10 times, a testament to our unwavering focus on exemplary customer satisfaction. This award embodies all of the passion and effort our staff places into making our customers happy. Only a few dealerships across America earn this award every year, so the fact that Waldorf Ford has earned this honor year-after-year shows just how thoroughly committed we are to providing an excellent car buying and service experience to our customers. Eligibility for the President's Award is determined by customer survey responses regarding their service and sales satisfaction. Our enthusiastic customers have cemented the legacy of Waldorf Ford's award-winning customer service and support.
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2440 Crain Hwy

Waldorf, MD

20601

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Showing 192 reviews

December 01, 2022

Completely booked and first available appointment was the end of December. Service manager made it work. More

by Bigjay65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bell
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Dec 03, 2022 -

Waldorf Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

November 25, 2022

We have purchased 2 vehicles in the passed 20 years and have utilized them for service several times. More

by ShAwn.gilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Nov 27, 2022 -

Waldorf Ford responded

Hi Shawn, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 21, 2022

Good work but broke something and didn't fix it made an excuse saying the part just came off by it self...it was in perfect condition before I took it there More

by Bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Nov 23, 2022 -

Waldorf Ford responded

Hi Bowman, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Waldorf Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We will have a member of our management team reach out to you.

November 20, 2022

Lost my vehicle due to a motor vehicle accident went shopping to multiple car dealership..Waldorf Ford was my last stop was very please wit the man that helped me (Tony Thompson)…He really went out his More

by Kisha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Thompson
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Nov 22, 2022 -

Waldorf Ford responded

Hi Kisha, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

November 04, 2022

This was a great experience. Deondrae is an asset to this dealership. Fast professional service! More

by mgmsr1947
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deondrae, Jacky and Debbie
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Nov 09, 2022 -

Waldorf Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

October 25, 2022

Even though it took 3 weeks to get an appointment with this dealership. I was unable to get a response from any other dealership in the area. They kept my car for a month and basically kept me aware of al More

by ramay80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
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Nov 02, 2022 -

Waldorf Ford responded

Ramay80, thank you for sharing this recent experience with us. We regret to hear you initially had difficulty scheduling an appointment with us but are happy to hear your Mustang is running like new again! We hope you will give Waldorf Ford another chance to provide you with a 5-star experience!

October 22, 2022

I was treated ok by some and like a queen by others at the dealership. More

by dawes95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He never identified himself. I found out later that his name was Warren.
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Nov 09, 2022 -

Waldorf Ford responded

Dawes95, thank you for sharing this recent experience with us. We hope you will give Waldorf Ford another chance to provide you with a 5-star experience!

October 09, 2022

Received the same top-notch service I have come to expect every time they service my vehicle. Service Advisor ( Dave Bell ) has been our advisor since we bought the truck new. He is # 1 in my book! More

by speedh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bell
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Oct 13, 2022 -

Waldorf Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Waldorf Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

October 08, 2022

Was quoted 1 1/2 hours for work was out in less than an hour. Great Service department. More

by reprage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 11, 2022 -

Waldorf Ford responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

September 23, 2022

Service folks here have been helping me for 14 years with professional, courteous and competent service and I highly recommend Dave bell and Craig as service technicians!! More

by JEberle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave,Craig
Report | Print
Oct 11, 2022 -

Waldorf Ford responded

Hi Jeberle, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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