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4,215 Reviews of Waldorf Honda - Service Center
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July 14, 2020
Excellent service. They were timely and ensured that the vehicle was completed ahead of the appointment time. Also answered questions that I had regarding my Honda Care. vehicle was completed ahead of the appointment time. Also answered questions that I had regarding my Honda Care. More
by KELLIBROWNBARNES
Verified CustomerEmployees Worked With
Other Employees :
The lady at the last desk in the service department
July 13, 2020
Great service from start to finish!! Mr. Robert was great!!! Was able to explain everything that was needed along with my oil change. Thank you great!!! Was able to explain everything that was needed along with my oil change. Thank you More
by Tyane8783
Employees Worked With
July 13, 2020
Bernard is great. Always make sure to explain everything. He is always helpful. As long as he continues to work there I will vote bring my car there. He is always helpful. As long as he continues to work there I will vote bring my car there. More
by ERICA_B15
Employees Worked With
July 12, 2020
Tony took care of me, since my service provider was out. He took my vehicle back before the appointment, and it was out in no time. He took my vehicle back before the appointment, and it was out in no time. More
by WALTERJLLOYD
Employees Worked With
July 11, 2020
Excellent Service Center I prepared and gave them a list over the phone ahead of time - Each item was completed perfectly and at the time promised. This is an excellent servi I prepared and gave them a list over the phone ahead of time - Each item was completed perfectly and at the time promised. This is an excellent service center!! More
by SANDYGRAMA
July 10, 2020
I got my my Honda Civic Hybrid tires rotated and balanced along with an oil change. The Civic Hybrids have fragile rims and center rim covers. I indicated that they were fragile to the technician. When I got along with an oil change. The Civic Hybrids have fragile rims and center rim covers. I indicated that they were fragile to the technician. When I got my car back after two hours, one of the center rim covers was scratched. It has obviously been laid faced down and moved. I got the service rep (Robert) involved who was understanding and respectful. However, once the manager (Jason) and technician got involved, they were rude and claimed that “there was no way that could happen,” suggesting I had come in with a scratched center rim cover (despite none of my rims or center covers had scratches.) They eventually replaced the center rim cover free of charge, but I did not appreciate the unnecessary rudeness from the manager or technician nor the hassle of having to come back in for a replacement. More
by dakotah.hogan
July 10, 2020
Explanation doesn't really make sense New CRV mufflers showing what looks like rust/light corrosion. While I know these things happen over time, I've only had the vehicle a few weeks. Was New CRV mufflers showing what looks like rust/light corrosion. While I know these things happen over time, I've only had the vehicle a few weeks. Was told was because of the way the parts were welded together?? I'm sure it didn't leave the assembly line looking like that. I wish I would have noticed before I bought the vehicle, but who looks underneath a brand new car! Service manager's response was we will keep an eye on it. Perhaps this could be a defect or improperly stored on the lot. More
by dred0908
Employees Worked With
Jason Ruslander
July 10, 2020
Another auto shop tried to get us to buy brand new tires by saying a tire leak was unfixable, but Honda was able to plug the leak in our tire and save us money. We appreciated the honesty of Honda with our by saying a tire leak was unfixable, but Honda was able to plug the leak in our tire and save us money. We appreciated the honesty of Honda with our car. Thank you! More
by ECJONES
Employees Worked With
July 09, 2020
Great service I took my 2017 civic si in to get the air conditioning system fixed and the dealership took care of all the work under warranty. Dropped my car off in I took my 2017 civic si in to get the air conditioning system fixed and the dealership took care of all the work under warranty. Dropped my car off in the morning and picked it up in the afternoon with no issues at all. The advisor and staff were very nice and the work was completed quickly. More
by Ramosmr
Employees Worked With
Robyn
July 09, 2020
The service sucks. I was sold a certified preowned with many issues like air conditioning, rattling noises, and vibrations on the driver's side front tire. I have been back several times and have yet to ge many issues like air conditioning, rattling noises, and vibrations on the driver's side front tire. I have been back several times and have yet to get it repaired due to no loaner cars or cant find the issues right away. I hate that I traded my 10yr old Camry with no issues for a 2018 Honda accord sport that I have yet to enjoy! You need more loaner cars if you're gonna provide good customer service. The service dept is totally unorganized and grumpy most the time or rushing to go home without following up. Once my car is repaired, in which I'm Still waiting on a loaner car to get my air fixed I am making a formal complaint to the Corporate Honda because I have been complaining about these issues since I got the Car Oct, 2019. The rim's were sanded down from the previous owner and not replaced a small dent on the top of the car it's the worse situation I've been in and the sad part is I have bought brand new cars from Waldorf Ford and Waldorf Toyota with none of these issues. I should have stuck with what worked for me but I will not be screwed over with this car and it's about 30k with 33k miles on initially. 🙁 More
by LYRIKENSONG1
