Wallace Nissan Mitsubishi of Kingsport

Best Experience Ever! We came into to Wallace Nisssan last week to upgrade our Altima. Debbie our salesperson was so kind and courteous! We purchased a brand new Altima and We came into to Wallace Nisssan last week to upgrade our Altima. Debbie our salesperson was so kind and courteous! We purchased a brand new Altima and love it! The sales manager Lenny was awesome he sold us the car for the invoice price and even gave us rain guards. I will only buy vehicles there now after my bad experiences at other dealerships. More

Be aware.... be aware. They rob you. I went last week Wallace Nissan (2733 E Stone Dr., Kingsport, TN37660) to buy Rouge for my Medical school Son. Once I have done with Floor sales man I went last week Wallace Nissan (2733 E Stone Dr., Kingsport, TN37660) to buy Rouge for my Medical school Son. Once I have done with Floor sales man Mr. Joseph McGuigan, another guy came to me and introduce himself as a sales manager Lenny Hacken/ hackman. I don't remember last name properly. We came up with after door price including all taxes. I wrote a check for that amount. After all paper work done, I was ready to get car key, all of a sudden he (Lenny) came to me asking for $1000 more money. I asked him once our deal is done why you asking more money? He has no answer, then he went to someone else & discussed with him. Don't know who that person was. Finally came up with $395 more & gave the reason that the more money is for him to raise. He couldn't clarify what's that raise means. After some hot argument I tore up all my paper work laying on table along with my written check & walked away. While I was walking away I heard he told me get out because he has no clarification. I could have stop there & call the law or ask for the owner or top management team but figured out all these people roaming around act like vulgar. I am also in business, I don't want to waste my time & effort with such a lower category business management The guy (Lenny) who introduce as a sales manager his mentality is like that, then think about the whole team & the management. First they trap you with very low price & come up with higher than other dealership. After all we are not masticating grass. Long story in short go to other dealership. More

Unqualified to service I have taken my 2008 Nissan Rogue in to let them deal with a loud whistle coming from the transmission 4 times now. The first 2 times I was told that I have taken my 2008 Nissan Rogue in to let them deal with a loud whistle coming from the transmission 4 times now. The first 2 times I was told that there was nothing going on. Third time I was told it needed a transfer case. I replaced the transfer case but the whistle was still there. 2 days ago I took it in for them to look at it a 4th time. I was told that they couldn't hear anything after driving it 33 miles and keeping it there for almost 3 days. As soon as I got it back from them and drove it on the highway the whistle started immediately. How in the world is that possible if they did a thorough job of diagnosing the issue? So 2 days worth of driving and a a detailed explanation of the problem from me and yet they still couldn't hear it? Sounds like they need some help in the diagnostics department. They are probably good for oil changes and standard repairs but I can assure you that there is no way in xxxx they are qualified to diagnose anything other than standard issues. More

2015 Nissan Altima purchase i just purchased my 3rd Nissan Altima from Wallace Nissan. The whole buying experience was easy and my salesman, Mike M. Was easy to work with. He sta i just purchased my 3rd Nissan Altima from Wallace Nissan. The whole buying experience was easy and my salesman, Mike M. Was easy to work with. He stayed hours after closing time to finish my purchase and explain the functions of the car. I would recommend this dealership to anyone looking to buy a car. More

worse service department, rude and unhelpful. 3k, to have trans and radiator replaced. large metal cover under engine left off. plastic shrouds loose. rude service manager and service reps. HAVE P 3k, to have trans and radiator replaced. large metal cover under engine left off. plastic shrouds loose. rude service manager and service reps. HAVE PICTURES!!!!!!! More

Just awful I had to go to a different dealer to trade my car because they could not match anything the others could. And then tried to justify numbers with a bu I had to go to a different dealer to trade my car because they could not match anything the others could. And then tried to justify numbers with a bunch a false paperwork and fees.. More

awesome Jason P. and Mike M. were a great help in finding exactly what we wanted, and then made sure we got the deal we were comfortable with. Great service I Jason P. and Mike M. were a great help in finding exactly what we wanted, and then made sure we got the deal we were comfortable with. Great service I highly recommend them More

DON'T BUY HERE OR YOU WILL BE SORRY !!!! Bought a new 2014 Titan. Took it back a few days after purchase. Was told there was flat places on the tires and after it was drove it would stop. Nex Bought a new 2014 Titan. Took it back a few days after purchase. Was told there was flat places on the tires and after it was drove it would stop. Next time Nissan would not let then do any until 2500 miles next time it was first oil change etc from 12/2014 to mid March /2015 Call Nissan corp. they sent a rep to over see the problem . We have had 2 tires replaced . did not work 4 new tires. still not fix. the truck jumps and shakes from 30 mph to 50 mph . The dealership has lied from the start , they do not want to stand behind what they sale !!!! WE WILL NEVER BUY ANOTHER AUTO HERE !!!!! As a past Nissan owner very disappointed in this dealership and Nissan too !!! More