Wallace Nissan Mitsubishi of Kingsport

bad car I bought a car here,,it is a dangerous car to drive ,I have been back here twice to get them to give me another car ,,I have had the car in 4 times ov I bought a car here,,it is a dangerous car to drive ,I have been back here twice to get them to give me another car ,,I have had the car in 4 times over problems, ,now the steering wheel is ready to break ,,I am afraid I am going to get killed in this car,,and Jody Chapman says well you bought a bad car,,,I was driving down the road and the steering wheel locked up, ,good thing I was going straight to pull off of side of the road,,,I can't believe they will not work with me to get into a safer car,,I have only made one payment, and now I am afraid to drive it..and by the way I only draw a ss check,,I ask them to give me another car of same price.just change Vin numbers ,,instead they want more money knowing I don't have it..and Jody Chapman was very rude and mean to me when I told him I was afraid of the car.😟 More

Joe was Awesome! Joe was very easy to work with and made sure he got you in the right vehicle! It was a pleasure working with him! Excellent car salesman! Thanks Joe! Joe was very easy to work with and made sure he got you in the right vehicle! It was a pleasure working with him! Excellent car salesman! Thanks Joe! More

Joe was great! No xx straight to the point Very helpful and easy process. Got a brand new car for a good deal! Great place with helpful staff and salesmen. Will come back and refer friends! Very helpful and easy process. Got a brand new car for a good deal! Great place with helpful staff and salesmen. Will come back and refer friends! More

Lies and More Lies I have a 2009 Nissan Rouge. I purchased it new at Wallace. I have always had it serviced at Wallace. I took the car in for service in March, 2018. I I have a 2009 Nissan Rouge. I purchased it new at Wallace. I have always had it serviced at Wallace. I took the car in for service in March, 2018. I told them I had a leak on the driver's side. They told me the axel boot on the passenger side was busted and I needed a new axel. I trusted the dealership and had the repair done costing approx. $750. A few months later, my car was still leaking in the same spot. So, I took it back. Was told it was residual grease. A few months later, it was still leaking in the same spot. Was told the same thing and given a free oil change. On 12/20 I took it back for service and told them there was still a leak. This time, while in the waiting lounge, I was told the transfer case was leaking oil, and it would be $1,150 plus tax and an 8-hour repair. When I checked out, I was told if the transfer case were to go dry, it would lock the engine up, and the repair would be a 2 day job. After I got home, I had more questions. So I called the service manager, Janice Malcom. She told me that the seal between the transfer case and the transmission was leaking and the car was leaking transmission fluid. I felt my car was unsafe for my 2 children to ride in. Since the technician said the car was leaking oil from the transfer case, and the service manager said it was a seal leaking transmission fluid, it raised a red flag. We reached out for a second opinion and talked with multiple mechanics. My Rogue is Front Wheel Drive and does not even have a transfer case. The leak was coming from an axel seal. The same axel that Wallace replaced. The leak has been in the same spot since March 2018. I seriously doubt that my car ever needed a new axel since it didn't fix or change the leak. More

These people are wonderful and especially Stephanie! My daughter and I have both purchased from Stephanie and we both will purchase again! Stephanie made the whole process smooth as silk! Best dealersh My daughter and I have both purchased from Stephanie and we both will purchase again! Stephanie made the whole process smooth as silk! Best dealership in this area! More

Great employees..really respectful and helpful Great group of car people..they respect you from the time you enter the show room till the time you leave the car lot..I bought a new Mitsubishi outla Great group of car people..they respect you from the time you enter the show room till the time you leave the car lot..I bought a new Mitsubishi outlander sport but they have other new or used Nissan..What ever you are looking for I'd recommend them More

Experience at Wallace Nissan My experience at Wallace Nissan was great. Joe Barrett was awesome to deal with. If you want a new Nissan go see Joe he will hook you up. Jerry Sprol My experience at Wallace Nissan was great. Joe Barrett was awesome to deal with. If you want a new Nissan go see Joe he will hook you up. Jerry Sproles is the best finance guy in the tri cities. Great experience More

Excellent George Barton helped us find a great car for our daughter. George and this dealership keep their promises, and call to make sure that we are still ha George Barton helped us find a great car for our daughter. George and this dealership keep their promises, and call to make sure that we are still happy with the purchase. We plan to go back with our next Nissan. Jerry in the finance department went above and beyond to help as well. More

Time well spent I went to Wallace Nissan knowing exactly what car I wanted. I arrived to find the salesman waiting on me. He didnt try to sell me a more expensive c I went to Wallace Nissan knowing exactly what car I wanted. I arrived to find the salesman waiting on me. He didnt try to sell me a more expensive car. He got the one I wanted showed it to me and did everything he could to make sure I got the car I wanted. More

Smoothest purchase ever! Completed 99% of my process online and over the phone from Atlanta. Brian was friendly and efficient, and I drove away in the car I wanted with none Completed 99% of my process online and over the phone from Atlanta. Brian was friendly and efficient, and I drove away in the car I wanted with none of the stress of traditional car buying. Great experience! More