Walser Buick GMC Bloomington

The classic dealership experience of over-promise and under-deliver. We had to follow up several times for simple requests and heard different things from different sales reps. In all, it didn’t feel lik under-deliver. We had to follow up several times for simple requests and heard different things from different sales reps. In all, it didn’t feel like the customer came first. Herik’s hustle and commitment to us secured the ‘deal’, otherwise we would have looked elsewhere. In all, bad taste from sales and management. More

Austin and the sales team were very professional, knowledgeable and helpful throughout my purchase process. Best vehicle buying experience I’ve ever had. knowledgeable and helpful throughout my purchase process. Best vehicle buying experience I’ve ever had. More

The Sales associate was very thorough and explained all features of the vehicle - I would call him again features of the vehicle - I would call him again More

GMC did a very good job with my car and it’s riding pretty good. pretty good. More

Not only was I treated rudely during the purchase, the car (2021 with low miles) is undrivable in two weeks. It is not at a different dealership who confirmed Walser saw and cleared out the codes without car (2021 with low miles) is undrivable in two weeks. It is not at a different dealership who confirmed Walser saw and cleared out the codes without addressing or disclosing the issues. When I called, they weren’t interested in customer service, finding a solution, or even investigating the issues. All they said was I didn’t sign a warranty so nothing would be covered. Clearly they were already aware of the problems since they weren’t interested in even looking at it - even though it is under the 1,000 miles/30 day law. Rude, deceptive and untrustworthy - I give them zero stars and warn everyone to shop elsewhere. More

I brought my car in for a timing chain issue. The mechanic refused to even look at the timing chain. Instead, he insisted that my issue was related to corrosion on my fuse box. I asked the shop m The mechanic refused to even look at the timing chain. Instead, he insisted that my issue was related to corrosion on my fuse box. I asked the shop manager, Kelly, to get involved. He also insisted there was nothing wrong with the timing chain and refused to even look at it. Everyone insisted that I pay over $1200 to fix the corrosion before they would even consider looking at the timing chain. I decided to take my car elsewhere since the mechanic refused to look at the issue I asked him to look at. In addition, everyone I spoke with was rude and condescending. It was an awful, infuriating experience. I took my car to Rosedale Chevrolet. They looked at the timing chain, as I requested. They were kind to me from day 1. And guess what? The timing chain was bad. They replaced it and the car runs like a dream… even with the supposedly inoperable fuse box. I have no confidence in any of the mechanics in your shop to be able to correctly diagnose an issue. I feel like they were trying to extort me. It felt like willful lies to get me to pay for things I didn’t need. And the sales team made a predatory offer of $100 to buy my inoperable car, that was only inoperable because the mechanics are either incredibly bad at their jobs or were trying to steal from me. More

Solange was a delight and a professional who anticipated my questions, answered them fully, and I believe I got the best deal possible! my questions, answered them fully, and I believe I got the best deal possible! More

Best sales associate I have ever worked with. I did not feel pressured in anyway and was very clear on things and did her best to make sure everything worked in our favor. I did not feel pressured in anyway and was very clear on things and did her best to make sure everything worked in our favor. More

It was a quick process. My only issue was we received 2 keys for the Cadillac and one of them still doesn't work. I messaged Corey on August 11th and I still haven't gotten My only issue was we received 2 keys for the Cadillac and one of them still doesn't work. I messaged Corey on August 11th and I still haven't gotten the key fixed, I put a new battery and it still didn't work. So now I have to go out of my way to another dealership that can fix it More

great experience throughout the process! Thoughtful sales staff and closer. I hate doing surveys because nobody reads them anyway. Thoughtful sales staff and closer. I hate doing surveys because nobody reads them anyway. More