Walser Buick GMC Bloomington

I came in for an oil change and added a recall fix. Hours later, after being told it was almost done multiple times and just pending a car wash, the tech came out and said when he needed warm up the en Hours later, after being told it was almost done multiple times and just pending a car wash, the tech came out and said when he needed warm up the engine to do the recall fix, in process while running the engine at high rpms on my diesel he blew a hose and destroyed a pump. Told me not covered by warranty and they didn’t have the parts in stock. A week later after they let me rent my own replacement vehicle I got a ~$3,000 bill for my oil change and what the tech broke. I asked to speak with a manager which didn’t happen, he called me and left a message 2 days later. It was total crap with a terrible explanation and they took no accountability for the tech breaking my truck, it’s a 2020 with 60ish thousand miles, worked fine until they touched it. Had the gaul to tell me I was lucky the hose broke here and not on the road, as if anyone runs a diesel at redline until hoses blow while on the road. Never going back! More

Great experience. Until all these surveys kept coming. I ordered splash guards and they also sent multiple GM surveys. Until all these surveys kept coming. I ordered splash guards and they also sent multiple GM surveys. More

Great sales team and highly helpful - no pressure sale and enjoyed the full experience. Will be back! and enjoyed the full experience. Will be back! More

While I wasn't all that pleased that the electrical shorting problem with my truck wasn't solved after 3 visits, I will say that Morgan was a wonderful service rep. She was very empathetic to my issues shorting problem with my truck wasn't solved after 3 visits, I will say that Morgan was a wonderful service rep. She was very empathetic to my issues and lack of cooperation from my extended warranty. She bent over backwards to accommodate me with their rental and did as much as she could in sharing and/or covering that cost due to a lack of available parts. More

no stress, easy to work with, fair, honest everything happened according to plan. Appointments were on time and after i dropped off my car, they arraigned an uber ride home happened according to plan. Appointments were on time and after i dropped off my car, they arraigned an uber ride home More

Just well communicated and good follow up He was focused on taking the best of me. on taking the best of me. More

Wow great service department. Scheduling is easy, on time appointment kept, friendly, informative and done quickly. I felt like the service was above anything I have experienced Scheduling is easy, on time appointment kept, friendly, informative and done quickly. I felt like the service was above anything I have experienced at GMC. I have had only two Yukons and serviced at 5 different dealers due to issues while traveling but only one was major and was still able to drive home with valve springs broken. More

Reid Henderson was absolutely fantastic to work with from start to finish! He was genuinely invested in making sure I was fully informed and satisfied at every turn. start to finish! He was genuinely invested in making sure I was fully informed and satisfied at every turn. More

Brand new vehicle needed repairs. Miscommunication between the salesman and service center delayed the repairs. When service was complete we had to correct over-charges two separate Miscommunication between the salesman and service center delayed the repairs. When service was complete we had to correct over-charges two separate times. Overall, my experience purchasing and servicing vehicles was significantly better at other dealerships. More

Extremely disappointed with this dealership. Had my “new to me” vehicle’s rust repaired (included with deal) and it was done terribly and still has rust. Was told (by one of the reps) they wou Had my “new to me” vehicle’s rust repaired (included with deal) and it was done terribly and still has rust. Was told (by one of the reps) they would probably end up cutting out the metal and clearly that was not done. Told it would take two business days but actually took a week. No biggie, but not having a car with 3 kids was not great to deal with and wish I could have been more prepared or they could have provided me a rental. Minor other things came up along the way which made me concerned if they would actually do a good job correcting the rust. I should have walked away when we waited 1.5 hrs for our appt to buy the vehicle and when customer service was clearly not their top priority. More