Walser Buick GMC Bloomington

I brought my truck in to have the bumper repaired where someone backed into me. No one called me back to let me know my car was done. I called twice to see if I could pick it up since I needed to drive nor someone backed into me. No one called me back to let me know my car was done. I called twice to see if I could pick it up since I needed to drive north the following day. I was told my service manager left early and so no one called me to let me know it was done. Once I got there, I was given an invoice for $0 and told I did not need to pay anything. I tried to explain that I had a claim number from the insurance of guy who hit me but was told that you didnt need a claim number because I didn't owe anything. Two days later I was sent the invoice for the work and tried to call in to give the calim number. The guy on the phone let me know that he needed someone else to call me to get the claim number from me and they would be reaching out. They did not reach out so I called in again this morning and was finally able to give someone the claim number. It has been a pain to deal with and I hope there is a lot better communication moving forward. More

Fast and friendly service. Was greeted with a smile and check in right at my scheduled appointment. The work was done faster than expected. The service tech provided good su Was greeted with a smile and check in right at my scheduled appointment. The work was done faster than expected. The service tech provided good suggestions for my next visit to keep my truck in top condition. More

Good experience working with the team at the dealership. Efficient trade in of our leased vehicle and great deal on a new vehicle. Efficient trade in of our leased vehicle and great deal on a new vehicle. More

I recently purchased a used 2024 Silverado EV from Walser Buick GMC and unfortunately the experience so far has been very disappointing. I originally went in to purchase a 2024 Sierra EV that had sold the Buick GMC and unfortunately the experience so far has been very disappointing. I originally went in to purchase a 2024 Sierra EV that had sold the night before. I was then shown the Silverado EV instead and decided to move forward with that purchase. Within a few days of ownership, I asked the dealership about updating the infotainment software and was told they couldn’t do it because the vehicle is a Chevy. Since they had just sold me the truck but couldn’t perform basic EV-related service on it, I ended up canceling the WalserCare warranty I had purchased. About a week after buying the truck, it threw multiple serious warnings including Motor Control System fault, AWD unavailable, service traction control, and service electronic stability control. The vehicle became speed-limited and effectively undriveable, so it had to be towed. GM Roadside assistance informed me the tow would only be covered under warranty if the vehicle was taken to a Chevrolet dealer, so it ultimately had to be sent elsewhere for service. Between being sold a vehicle that couldn’t be serviced at the selling dealership, the confusion around support, and experiencing a major drivetrain issue almost immediately after purchase, the overall experience has been extremely frustrating and has been a very disappointing start to ownership. More

Good experience Good service. I know the people that work there so I get treated well. I know the people that work there so I get treated well. More

Dealership was great to work with in finding a vehicle that I needed. Also the sales people did a great job! that I needed. Also the sales people did a great job! More

Patient, answered all the questions I have . Also followed up checking how's driving next couple days. Also followed up checking how's driving next couple days. More

This was a great place for finding the vehicle we wanted. The sales people were fantastic and we look forward to buying here in a future! The sales people were fantastic and we look forward to buying here in a future! More

Dealership was very attentive to our requests and helped us navigate thru all the required forms. Jet reviewed everything with us and was very kind and professional. us navigate thru all the required forms. Jet reviewed everything with us and was very kind and professional. More

Very helpful and willing to get me into just the truck I wanted. Great rebates, trade in offer and GMAC financing offers. wanted. Great rebates, trade in offer and GMAC financing offers. More