Walser Buick GMC Bloomington

My appointment was completed on time and I great communication from Morgan in the service department communication from Morgan in the service department More

From the start of the process to the end, the sales advisor was responsive and patient when I was making decisions. He stated the facts about different products and let me figure out what I wanted and advisor was responsive and patient when I was making decisions. He stated the facts about different products and let me figure out what I wanted and we moved on. More

I knew exactly what car I wanted, and by luck, this dealership had it in stock. I jumped on the opportunity, but the incredible dealership experience made it even better. From the moment we walked into dealership had it in stock. I jumped on the opportunity, but the incredible dealership experience made it even better. From the moment we walked into the lobby, we were greeted with a warm welcome, snacks, and drinks. I traveled from out of state after speaking with Brett on the phone, and he was absolutely amazing. I requested and continued to work with him when we arrived at the lot. He is totally down-to-earth, which was a huge sigh of relief given the usual "car salesman" stereotypes. From the start, Brett completely understood what I was looking for. He was incredibly straightforward and honest; if he didn’t know an answer, he said so and immediately took the time to look it up. He anticipated my needs and ensured the entire experience was exactly what I wanted without me even having to ask. I highly recommend working with Brett! More

The gentleman went above and beyond. Also made me feel really comfortable Made me feel welcomed Also made me feel really comfortable Made me feel welcomed More

No communication . Could not get anyone to answer questions or provide information. I have had there for three weeks. Car did not respond when acceleration was needed t Could not get anyone to answer questions or provide information. I have had there for three weeks. Car did not respond when acceleration was needed to enter freeway. Then engine light came back on. Returned the car same day . Follow up after 2 days with a question how to proceed. Still waiting after my response. More

Purchased an almost new used truck for them. Upon taken possession of the truck it was dirty and not even detailed. Went to their shop for a light dent but noticed painters tape still on the bum Upon taken possession of the truck it was dirty and not even detailed. Went to their shop for a light dent but noticed painters tape still on the bumper and between the box and cab. So what was the true damage that won’t be disclosed. Had truck for little over a month and needs new pads and rotors because they just did a cheap pad slap. Removed the rear rotors and the dang parking brake is missing! How does a dealer sell vehicles like this and not even check to make sure the brakes all work! Very shady work and dealership! Will definitely not return to this dealer and am on the hook myself to install 600 bucks worth of parts that should’ve been there to begin with! More

I had an appointment for an oil change and it still took over 2 hours over 2 hours More

They kept me informed of everything that was going on with my vehicle. And let me know if there was any more repairs other than the ones that they were doing have to be done to the truck with my vehicle. And let me know if there was any more repairs other than the ones that they were doing have to be done to the truck More

Efficient and timely. Catered to every need I had and kept me in the loop for progress Catered to every need I had and kept me in the loop for progress More