Walser Buick GMC Bloomington

This my 4th Envision with Walser. Love the car and the dealership. Excellent service dept. Love the car and the dealership. Excellent service dept. More

Very nice people in the service department. In-person communication wasn't always perfect but the communication when I was at home waiting on my vehicle to be serviced was outstanding. In-person communication wasn't always perfect but the communication when I was at home waiting on my vehicle to be serviced was outstanding. More

Bought car, transmission went out after 6 weeks—had good experience when I brought it in in terms of the mechanics person I worked with. Then spent 10 days trying to get a call back and see if the business experience when I brought it in in terms of the mechanics person I worked with. Then spent 10 days trying to get a call back and see if the business would work with us at all to replace the transmission. After calling back a third time I was told the business had no options for us. I understand this is part of the risk with buying a used car—that said, walser will never get our business when we buy a new car. More

The process was good and pricing fair. I was disappointed that there was only one key fob provided and it wasn’t disclosed until the very end of the purchase. In addition the used vehicl I was disappointed that there was only one key fob provided and it wasn’t disclosed until the very end of the purchase. In addition the used vehicle inspection must not have been thorough. I had to take the lightly used vehicle I purchased in for a warranty replacement of the rear pinion seal after only 5 days of having it. There was leaking fluid everywhere. More

Walser service center is very is to work with. They are professional and very knowledgeable about the products they sell and service. I can’t say enough about the quality of the staff I’ve worke They are professional and very knowledgeable about the products they sell and service. I can’t say enough about the quality of the staff I’ve worked with in the last two years. Both at the counters and in the service area, of the highest quality in the city. More

I will not be back to this dealership because of the service center. I purchase a new car every 3 years. I purchased this most recent one a bit early because I was sick of dealing with your service cent service center. I purchase a new car every 3 years. I purchased this most recent one a bit early because I was sick of dealing with your service center making mistake after mistake trying to remedy recalls. My next new car will not be at your dealership. And all service will also not be done at your dealership More

One star only because they made us. Overall horrible experience at this dealership. We 'built out' the vehicle online and this dealership had it, which is the only reason we stuck with Overall horrible experience at this dealership. We 'built out' the vehicle online and this dealership had it, which is the only reason we stuck with our decision. We were cycled through several different "non-commissioned" salespeople, and we can only think of ONE that had the customer in mind, Herik. Herik kept us informed and was quick to answer questions and provide open communication. The other sales people are, as you would expect at dealerships, snakes. They only look out for each other even when one carries a lie. In all, over promises and horrible communication. During our initial visit to the dealership, we addressed an issue about the vehicle. We were then told by several people that it was taken care of. The day we went to pick up the vehicle, the issue was still not fixed, so we had to drive there again (after calling a week later to remind Service it needs to be done) to get it fixed. The biggest disappointment was the GM, Jeff. He sat down with us on the first day and gave us the hard sell to get our business. After poor communication, mishaps with the Purchase Agreement (not our fault), misleading information from several sales reps, etc., not once did Jeff come up to us to apologize. It was an awkward and unfulfilling experience, and we drove away with a bad taste in our mouth. We are happy with the vehicle, and had a good experience with Service and Herik, but overall, the sales team was very misleading and disappointing to say the least; classic gimmicks and never owning up to their miscommunication. We will never be back. More

Reid mad the whole process really easy and enjoyable. Walser had a large selection and did a great job helping out without being pushy. I’d recommend a Walser dealership to anyone looking for a new car. Walser had a large selection and did a great job helping out without being pushy. I’d recommend a Walser dealership to anyone looking for a new car. More

Wonderful experience, my manager Awil Adan explained everything I wanted to know about my car, helped a lot with financing, and made the whole process transparent and easy. everything I wanted to know about my car, helped a lot with financing, and made the whole process transparent and easy. More

very clean, very kind and accommodating. still a 3 hour process, but the loby music isn't the worst still a 3 hour process, but the loby music isn't the worst More