Walser Buick GMC Bloomington

After the horrific customer service and experience dealing with the parts department, I was thrilled with the great service for the oil change. dealing with the parts department, I was thrilled with the great service for the oil change. More

Easy to work with, but we spent a lot of waiting time when everything was already pretty much figured ahead of time so it would have been nice to shave off an hour of sitting around.... when everything was already pretty much figured ahead of time so it would have been nice to shave off an hour of sitting around.... More

We like not dealing with a finance person separately from the sales person. Jet was a great salesman. the sales person. Jet was a great salesman. More

The vehicle that I purchased at this dealership is everything that I hoped it would be. I am very happy with the vehicle. However, the process to get here was painful. I spent more than 6 hours at everything that I hoped it would be. I am very happy with the vehicle. However, the process to get here was painful. I spent more than 6 hours at the dealership the day of purchase and had to return to the dealership 2 additional times before my vehicle was ready to take home. After picking up my vehicle, I still needed to spend hours dealing with an OnStar issue and even today I am dealing with having my trade-in’s windshield being replaced. Overall the experience relied on me to get right vs. ownership from the dealership to resolve outstanding issues and manage the transaction and my overall experience. I owned my previous vehicle for 4 years and I have already spent at least twice as much time at the dealership and on the phone for my new vehiclethan I did over the entire time that I owned my previous vehicle. More

Walser has been nothing but amazing to us. We had come in on an emergency. In the end, we knew we need a new vehicle. From the moment we walked into the Walser doors, it was nothing but amazin We had come in on an emergency. In the end, we knew we need a new vehicle. From the moment we walked into the Walser doors, it was nothing but amazing customer service. Adam Johnson went above and beyond. He ensured all our questions were answered, even the questions we thought were dumb. He was so amazing to our family during this tough time ans I will never forget Walser, Adam, and everything they did for us to get on the road safely. More

Inventory; salesman attentive to desired option selection; efficient processes; extra effort to complete sale same day. selection; efficient processes; extra effort to complete sale same day. More

The team did a wonderful job taking care of my maintenance. My favorite part was the video recording review from the tech. Keep doing great! maintenance. My favorite part was the video recording review from the tech. Keep doing great! More

Worst communication. I had to go back multiple times and customer service was not priority. I understand a camera was ordered early August for one more item to fix but no I had to go back multiple times and customer service was not priority. I understand a camera was ordered early August for one more item to fix but nobody has called to say that camera is ready for install. More

great work. appreciated the effort and communication from Heather. Highly recommend this business to everyone, Thanks You appreciated the effort and communication from Heather. Highly recommend this business to everyone, Thanks You More

Walked into the dealership and was greeted by Adam Johnson. Adam sat me down and explained the Walser upfront pricing, then we discussed my interest in trading. The whole process went very well with Johnson. Adam sat me down and explained the Walser upfront pricing, then we discussed my interest in trading. The whole process went very well with no surprises. Very happy customer. More