Walser Buick GMC Bloomington

I would think that it bei g a new truck, the part should have been in stock and repaired same day as my appt. have been in stock and repaired same day as my appt. More

Always easy - Erin is always a joy to work with and she takes her time making sure i have what i need takes her time making sure i have what i need More

Everything was good minus the service from the tech that did my mount balance and alignment of the tires they counter balance in three spots with lead tape, gouge the rims on the backside of my black rims a did my mount balance and alignment of the tires they counter balance in three spots with lead tape, gouge the rims on the backside of my black rims and also my steering wheel is still clocked by 3° to the right after two times going in to get the alignment done. More

The experience was good, great staff, time spent was ok, always would like it faster, but overall not bad. always would like it faster, but overall not bad. More

Poor communication regarding repairs and didn't provide updates on the status of my vehicle. I also felt completely unvalued as a customer by his responses to my requests regarding a loaner car. He said th updates on the status of my vehicle. I also felt completely unvalued as a customer by his responses to my requests regarding a loaner car. He said that because my vehicle repairs weren't factory warranty I would not take priority in receiving a loaner that was covered by extended warranty. I returned to this specific location because both my prior experiences were WAY different. I had an advisor that worked hard to make sure my experience was pretty much flawless. Chuck didn't seem interested in trying to help me out as a returning customer since my vehicle was old and only extended warranty. Additionally, when I arrived the following day from finally learning my vehicle was complete yesterday by calling and texting to get a response the check engine light was on the second I turned my car on. I came back around and Chuck took it back. He said the code was nothing. The check engine light came back on the next time we turned the car on. Working to determine a new location for service. I will no longer return to Bloomington. More

The person who helped me went above and beyond. Helped me to apply some GM points to lower my bill. Helped me to apply some GM points to lower my bill. More

Good service, but some gaps in communication. Also, my check engine light just came back on a week after getting Car back from Walser. Also, my check engine light just came back on a week after getting Car back from Walser. More

The sales person was very friendly and not high pressure. He was very helpful in explaining the vehicle accessories and I felt comfortable with driving the car. I would recommend this dealership to both fr He was very helpful in explaining the vehicle accessories and I felt comfortable with driving the car. I would recommend this dealership to both friends and family. More

I haven't received an update in over a week with the progress on my vehicle. It's still in the shop. progress on my vehicle. It's still in the shop. More

The issue continues to reoccur after leaving the dealership and I have had to go back multiple times which is frustrating. dealership and I have had to go back multiple times which is frustrating. More