Walser Buick GMC Bloomington

Great people to work with. Very helpfull and answered all the questions I had about my vehicle Very helpfull and answered all the questions I had about my vehicle More

The service team at WALSER is very hopeful and courteous they were able to get me in and out for an oil change quickly right away they were able to get me in and out for an oil change quickly right away More

I brought my vehicle to Walser Bloomington GMC due to a persistent buzzing noise occurring over bumps. Initially, the diagnosis concluded “no issue found.” However, upon a test drive with the technician na persistent buzzing noise occurring over bumps. Initially, the diagnosis concluded “no issue found.” However, upon a test drive with the technician named Dan, the noise was acknowledged, and he speculated it was related to the garage door opener in the headliner. It was removed, and I was still charged for a full hour of diagnostic labor. The issue persisted on the drive home, so I contacted my service advisor, Brian, who scheduled a follow-up visit. Upon returning, I was told by three staff members they could not hear the noise. However, during a drive with the foreman, Kelly, the sound was immediately apparent and documented as originating from multiple areas — the front and rear suspension, sunroof, and driver-side door. After keeping the vehicle for several days, the dealership addressed only some of the concerns. The sunroof noise was resolved by adding insulation around loose wiring in the headliner, but the driver door and suspension noises remained. Despite partial resolution and repeated validation of the issue by staff, I was denied a refund for the initial diagnostic charge. I attempted to escalate the concern to the service manager, but was met with resistance and a lack of accountability for the incomplete repair and misdiagnosis. As someone with professional experience in automotive reconditioning and inspections, I found this process to be substandard in both technical diligence and customer communication More

Shannon is great understanding, doubtful and caring . She helped us through the whole process. My wife and I would like to thank her. She helped us through the whole process. My wife and I would like to thank her. More

Shannon was great . She was carrying, always looking out for my best interest. I appreciate the work she did for us . She was carrying, always looking out for my best interest. I appreciate the work she did for us . More

The service staff was outstanding! I’ve been going to Walser for many years the experience is constantly great! I’ve been going to Walser for many years the experience is constantly great! More

Prompt and professional, clear communications and thorough service. There is easy transport for long appointments. thorough service. There is easy transport for long appointments. More

Brian is great! Very accommodating and has always gone out of his way to take care of me! Very accommodating and has always gone out of his way to take care of me! More

Thanks to the service team and especially Shannan Schiller for keeping me up to date on what was happening with my truck that needed attention Schiller for keeping me up to date on what was happening with my truck that needed attention More

This is my second purchasing experience with the Walser group and it was as exceptional as the first. Caleb knew all of the features and benefits of my chosen vehicle extremely well and was able to answer group and it was as exceptional as the first. Caleb knew all of the features and benefits of my chosen vehicle extremely well and was able to answer all of my questions. I discovered a small flaw with the vehicle the day after my purchase and Caleb addressed it quickly. Friendly service that I’d highly recommend to friends and family. Thank you! More