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Walser Buick GMC Bloomington
Bloomington, MN
377 Reviews
WHAT MAKES BUYING A CAR FROM WALSER BUICK GMC DIFFERENT?
It's the Walser Way!
EVERY CUSTOMER RECEIVES:
Our Best Price First. Every vehicle is clearly marked with our Best Price.
Zero Negotiations. Everyone pays the same low price. No hassle or haggling.
Commission-Free Sales. Our sales staff are paid on productivity and customer satisfaction. Whether you spend $5,000 or $50,000 our staff earns the same flat fee.
3 day / 300 mile Return or Exchange. You can't go wrong. If you don't like your vehicle return or exchange it. No fees, no gimmicks, no questions. Just return the vehicle undamaged.
Written offer to Purchase Your Trade. Whether you buy from us or not, you can leave the lot with a check for your trade. Offers are based on the fair market value of your trade, not what you're buying.
Walser Automotive Group has revolutionized car purchasing in the Twin Cities. As one of the state's largest one price dealer group, we offer up front pricing on every vehicle every day.
It's also important to know that our salespeople aren't paid on commission so you'll receive the same great level of service whether you're buying a $2,000 used car or a $80,000 SUV.
It's fast, fair and transparent. It's the Walser Way. To those of you who are already Walser customers, we say "thank you". To those of you who are shopping us for the first time, we say "Welcome".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 377 reviews
April 17, 2016
Scam artists I bought a truck from them roughly 3 months during the winter. They said they put new tires on the tuck which they did but the tires were way to big s I bought a truck from them roughly 3 months during the winter. They said they put new tires on the tuck which they did but the tires were way to big so they rub on my control arms now. None of the wheels were balanced so between 40-50mph it would shake you to death. They also failed to tell me that the fender flares that were on the truck were not put on by the previous owner they were put on at the dealership to cover up the rusted out side of the bed. I wasn't able to test all of the windows during the test drive because they were frozen shut, when the ice melted I went to go test the windows again one of them didn't work. My sunroof leaks. It started leaking diesel right after I bought it that was $3000 to fix. My radiator was clogged had to get a new one. None of my tires had the proper amount of air in them. Had to get new rear shocks because those were leaking too. They didn't even have the common curtesy to reset the oil light when they did the oil change. What kind of business lies to their customers face, they told me they did a 125 point inspection more like a one point inspect, make sure it starts. They were also asking about $1500 more that what the vehicle was worth, they wouldn't even negotiate. I wouldn't recommend this dealership to anyone. I spent $31,000 I expect a little bit more honesty and better service. I met someone that bought a brand new Buick there, his motor blew up with 25,000 miles on it and they gave him hassle when he told them what happened absolutely ridiculous. I have no idea how Walser Buick GMC is still in business. More
by Duramax
Employees Worked With
Jack Michealson
Helpful February 05, 2016
Expect Poor Service and an Extremely Pricey Repair Bill I was very disappointed with the lack of service I received at Walser. I purchased a 2013 Chevy Cruze LT through Walser and have owned it for under 3 I was very disappointed with the lack of service I received at Walser. I purchased a 2013 Chevy Cruze LT through Walser and have owned it for under 3 months. Recently, my infotainment display unexpectedly experienced malfunctions and has not been able to work properly; it continues displaying a distorted screen with no capability of seeing any display information. The XM radio, FM, and controls are still functional, so it should be evident that the screen or interphase cables are defective. I would also assume that this is a manufacturing defect, which I don't believe a paying customer should be responsible for covering costs. Right? 9AM: I brought my car to the Walser service center and before I could even explain the problem, I was informed that they would charge me $100 for diagnostics. I proceeded in getting my car diagnosed because I was told it would take about an hour to diagnose and, honestly, what other choice did I have? 11AM: Two hours passed and I was finally notified that they were still unsure of the issue and that they were going to have to charge an additional fee of $70 to extend the diagnostics. Again, with very few alternatives, I was forced to continue the tests. At this point, I have spent $170+2hrs of time away from work. I should also add that there were at least 5 Walser employees sitting around taking to each other and clearly not doing anything. 3PM: Six hours passed and I was still waiting for any updates on my car. At this point, I was at work and tried calling Walser to get any updates. The receptionist told me she would have someone from the service deptartment contact me back within 5 minutes. 4PM: Seven hours passed and updates were still pending. At this point, It was an hour of waiting for a phone call from Walser, what should have taken 5 minutes to respond. Luckily, I was finally able to talk to the service manager and was told that they STILL weren't sure on the problem; they narrowed it down to 2 parts. He told me an interphase cable would cost $50 and was still trying to get a quote on the screen. 4:15PM: I received another call Walser, now telling me that the cable was going to cost $335 and could not promise that would resolve the issue. He said if that doesn't work, the screen would likely need to be replaced at a cost of $440. My invoice is now at $945. Fortunately, they dropped the additional diagnostic fee, but my bill was still nearing $1000. This is an estimate I am stuck with from Walser. Other then the additional diagnostic fee, they basically told me that they could not do anything to help. I am passed my manufacturing warranty, so they aren't going to do jack xxxx to help with the cost. They told me there cars can be unpredictable and things like this may not be seen during inspection. They are either conducting poor inspections, lacking preparation for cars to be sold, or there are manufacturing defects in the Chevy infotainment displays. I understand warranties, but I believe an issue like this should be surveyed with more thought on there end. My advice to you is to avoid being roped into buying a vehicle for Walser, because once you sign for a car you will be neglected from Walser on any issues that arise... Even after 3 months. More
by TI
Employees Worked With
Service Manager
July 13, 2014
Never Again / Do Not Recommend We purchased our Nissan Armada from Walser because it is a trusted name in the Twin Cities. We were made to feel warm and fuzzy about our purchase by We purchased our Nissan Armada from Walser because it is a trusted name in the Twin Cities. We were made to feel warm and fuzzy about our purchase by being sold a vehicle which has been "fully inspected" and we were also given a carfax report. Although we felt that they were hustling us a bit on our trade, we were excited to be purchasing a brand of vehicle was love from a name we trust. Within 6 months we have already had thousands of dollars worth of repairs on this vehicle including but not limited to: bad valve stems on the tires with constant sensor errors, blown transmission gasket, muffler fell off completely, air conditioning has never worked (we purchased in winter so didn't know), transmission slips and doesn't fully lock car in park, and now electronic display is locked up, . It seems another day another problem and every time we make a call we are told that it is just too bad. No apologies or attempting to salvage our customer relationship. They also dropped the ball multiple times in regards to our remote start purchase. As a business owner myself, I could never imagine treating a customer with such disregard and running from the issues at hand. I would never recommend them to anyone. More
by jonesjenbry
Employees Worked With
Brandon and Matt and management
April 14, 2014
Excellent service department I've had my Buick Enclave serviced here for 6 years. The entire staff at Walser is always very friendly and helpful.The work has always been done in a I've had my Buick Enclave serviced here for 6 years. The entire staff at Walser is always very friendly and helpful.The work has always been done in a timely manner and they have never recommended an unnecessary repair. More
by leeurness
Employees Worked With
lee urness
February 15, 2014
Joe Ryan (Lead Salesman) was great but Zach Palmer was unbelievably helpful to me in buying my 2014 Terrain!! He set up my Remote start with my IPhone and he did everything!! He went above and beyond h unbelievably helpful to me in buying my 2014 Terrain!! He set up my Remote start with my IPhone and he did everything!! He went above and beyond his regular duties!! I will always buy my cars from Zach !!!! I think Zach should be the Lead Salesman !! It was a good experience for me!! More
by Labarnes
Employees Worked With
Zach Palmer & Joe Ryan
February 05, 2014
We've purchased 3 new cars at Walser. Their prices are clear, including trade-in evaluation/value. The salespeople are salaried, attentive and friendly. Our new car had a very minor issue which the are clear, including trade-in evaluation/value. The salespeople are salaried, attentive and friendly. Our new car had a very minor issue which the service department handled quickly. Our salesman followed up a day or two after we accepted the car to be sure everything was OK. We will buy from Walser again. More
by windpaddler
Employees Worked With
Zach and Brandon
December 19, 2013
We've always had a great experience with Mitch Green and his staff at Walser Gmc. Service department is friendly and gets work done in a timely manner. We would purchase another vehicle from them in th and his staff at Walser Gmc. Service department is friendly and gets work done in a timely manner. We would purchase another vehicle from them in the future More
by Rberrell
Employees Worked With
Service manager
September 12, 2013
I recently bought a pre-owned Regal from Tim and Branden and their customer service was top notch! In fact, the entire staff was great! I met the GM Mitch Greene and he runs a great ship! I'd recommend all and their customer service was top notch! In fact, the entire staff was great! I met the GM Mitch Greene and he runs a great ship! I'd recommend all my friends to them from now on! More
by Regal11
Employees Worked With
Tim Pederson and Branden Fessler
September 11, 2013
My car buying experience was exceptional! The employees were friendly and did their absolute best to get me into a vehicle in my price range and one that I love. Even after I bought my car, they were will were friendly and did their absolute best to get me into a vehicle in my price range and one that I love. Even after I bought my car, they were willing to help me understand my options and learn how to navigate through all of them so I could operate everything correctly. I have already referred my parents and would advise anyone looking for a car to check out the Bloomington Walser Buick dealership… They were awesome! More
by mawheeler
Employees Worked With
Mitch, Joe, Irv and Kevin
September 11, 2013
Walser has disappointment me for the last time. I have purchased several vehicles from them over the years and used to think there was no other place in town to shop, only to have their service department purchased several vehicles from them over the years and used to think there was no other place in town to shop, only to have their service department and sales staffs become an embarrassment and a joke. The service department can’t fix anything on the first try (and in most cases – subsequent tries) and unless they are selling you a car, most salespeople won’t even look at you. Today was the final straw. I went to Walser GMC Buick in Bloomington. The first thing notice is what a cluster their parking is – that dealership is a mess. While trying to work on getting through the narrow driveway between the building and their used cars, a salesman almost hit me trying to race through with a Buick Encore – didn’t even look at me as he came 5 inches past my window, then he did again 3 minutes later!! Then there is the rest of the wonderful sales and reception staff; I was there to look at a new Acadia, I walked in and there was a salesperson (I assume) standing at reception talking to the receptionist, he turned around and almost looked like he was going to ask me if he could help me, but decided to walk away instead. I told the receptionist that I wanted to see if one of the Acadia’s from their website was still there. She looked around and said “I’m sorry; I don’t think I can find anyone.” She then asked me if I had a stock number and I said I would have to look it up on their website and pulled out my phone. I stood there for a couple of seconds until I realized that she was actually waiting for me to look it up rather than offering to do it for me. I said to her “so you don’t have a salesman that can help me?” to which she replied “no, sorry.” I said I would come back when there was someone available; all she said was “okay.” I of course am NEVER going back to Walser again. What car dealership in their right mind lets a customer walk out the door without letting anyone talk to them, especially someone that wanted to buy a car!?!?!?!?! I would recommend you avoid them like they were selling toxic waste. More
by bgneub
Employees Worked With
Receptionist and sales staff
