Walser Buick GMC Bloomington

Great service. Slow but good. Great service with great advise on what was needed. However the service was slow and could have been out of there sooner and not 4 hou Slow but good. Great service with great advise on what was needed. However the service was slow and could have been out of there sooner and not 4 hours later. More

Friendly service, but I did not get a call back on a question of some service not completed question of some service not completed More

I had good customer service and maintenance was completed on time. The waiting room was comfortable and coffee was appreciated. The video from the technician was helpful as well. on time. The waiting room was comfortable and coffee was appreciated. The video from the technician was helpful as well. More

They filled the fluid that I didn’t ask for and charge me for wheel rotation, which I didn’t ask for. I got the car back in worse condition than when I gave it. I thought taking it into an actual dealership for wheel rotation, which I didn’t ask for. I got the car back in worse condition than when I gave it. I thought taking it into an actual dealership for an oil change would be better than just going to a Jiffy Lube or Midas and it wasn’t. Way too expensive, not worth it More

Service is excellent! Communication is constant all the way through the process. Including when we had delays because of back ordered parts. Facility is clean and in a gre Communication is constant all the way through the process. Including when we had delays because of back ordered parts. Facility is clean and in a great location in Bloomington. Highly recommend this dealership! More

My service experience started bumpy, but ended very well. I called for a diagnostic appointment about 2 items, and when I dropped it off nothing was said or gone over with me, so I just assumed they had the I called for a diagnostic appointment about 2 items, and when I dropped it off nothing was said or gone over with me, so I just assumed they had the correct info. Turns out only one of the items made it into the request, so my car was at the dealership for almost an entire day, and absolutely nothing was done. The item that made it into the request was a clunking noise, and it wasn't even test driven. I needed it back at the time, and was told to bring it back at a later date, luckily the diagnostic fee was waived. When bringing it back, it was a night and day difference. Shannan and Jordan were AMAZING advisors. They were thorough, great communicators, and were willing to help with my insurance claim as well. More

Waiting on my refund from my plates- just got my deposit refund which I was told was going to go toward my purchase but never did. bought my car received the blackout/parts in mail they were on back order refund which I was told was going to go toward my purchase but never did. bought my car received the blackout/parts in mail they were on back order and apparently have to pay to have them put on myself even though I paid on the sticker. Said I would be reimbursed for my Uber never did. Where’s my refund? Bought the car in April? Tired of texting the sales guy and never hearing back. More

Quick and efficient and friendly I was in and out in less than an hour. than an hour. More

This was a long distance purchase, so I had many challenges and delays which was due to poor communication w GMC financing and the transportation of my car, also, I had assumed many features like in challenges and delays which was due to poor communication w GMC financing and the transportation of my car, also, I had assumed many features like integrated garage door opener and memory seats which my 2010 Buick had, but my 2025 does not have (I own this because I didn't specifically check)... I would have returned the vehicle if it was local. would not recommend long distance purchase to anyone, but if I lived locally, I would come back to Tyler. More

Very responsive staff. Great customer service. I have confidence in the process and explanations for my service. Great customer service. I have confidence in the process and explanations for my service. More