Walser Buick GMC Bloomington

1. No immediate responses to questions or updates. I sometimes needed to call the general service line or ask for a manager to get an update 2. Car rental was not offered and arranged (I came to the ren sometimes needed to call the general service line or ask for a manager to get an update 2. Car rental was not offered and arranged (I came to the rental company and no reservation was made by your team, and had to another rental location to get my truck) 3. There was a spill on the tanks which was caused by leak which your team fixed, however your mechanics did not clean up the spill on the tanks after the fix. 4. I question why the worn part (which you replaced) was not uncovered when you recently changed the differential fluids. 5. Shortly after the car was in the shop, I asked about looking into a rambling noise when the car started. I had some communications with the service provider when it wass in the shop. When I got the car back, I found that your team did not look into this and that I have to make a seperate appointment. The latter was highly inconvenient after not having our car for over a week. Overall I expect more from Walser, where I need premium fees for your services. More

Communication could have been better. Kelly ended up working on my vehicle, and he is clearly a knowledgeable professional. Kelly ended up working on my vehicle, and he is clearly a knowledgeable professional. More

Why do you keep asking me for this rating? I've already answered your text survey twice! Morgan is great, a real asset to your service team. I've already answered your text survey twice! Morgan is great, a real asset to your service team. More

While I wasn't able to get everything fixed, I appreciated the transparency regarding pricing and services needed and the constant communication. appreciated the transparency regarding pricing and services needed and the constant communication. More

Didn’t get any responses to my emails or calls. I had reach out to the VP of MN operations before someone finally got back to me Brought my truck in for 2 small service items and had to bring it I had reach out to the VP of MN operations before someone finally got back to me Brought my truck in for 2 small service items and had to bring it back both times to get it re-worked on. More

The experience went very well. They provided me a loaner car and were very polite and professional dealing with me.. They provided me a loaner car and were very polite and professional dealing with me.. More

Warranty repair of fuel injectors troubleshooting codes Upgrades of software for identifying trouble in fuel injection. Upgrades of software for identifying trouble in fuel injection. More

I have always had a positive experience with this dealership. They are knowledgeable and easy to do business with. dealership. They are knowledgeable and easy to do business with. More

Service advisors, listening to concerns and addressed issues with the vehicle. Would definitely recommend their service department issues with the vehicle. Would definitely recommend their service department More

Good service. I know a few people there so know I will be treated well. I know a few people there so know I will be treated well. More