Walser Buick GMC Bloomington

disappointing - scheduled for an airbag replacement (warranty work due to recall) and after we dropped the car off we got the call that they did not have the replacement- we made the appointment specif (warranty work due to recall) and after we dropped the car off we got the call that they did not have the replacement- we made the appointment specifically for the airbag - while i was there i had them look at my shocks and tire - they could not find the rim leak on my tire which was disappointing - i had to bring it to apple valley ford to have them fix it after coming into your shop to have new tire sensor re-installed because they were not working from the tires I bought a few years ago from you guys. The employee (female) was good dealing with these problems - she was professional and kept in touch with me about fixing the shocks and tires and worked hard with my warranty people to get the costs covered on a few things - the only good thing that happened that day - we waited 2 weeks to schedule the appt for the airbag - whoever scheduled the appt for us should have checked to see if he had inventory to fix the airbag - we had to drive from Lakeville with two cars - it is an inconvenience when you didn't have the part - that was poor customer service. I am still waiting for the replacement part for the airbag even after a call two weeks ago to see what the status is - this is totally unacceptable that i am driving around a car that has a faulty airbag that can cause harm to my family - the airbag light has been on for awhile so i am not to confident in your ability to fix this problem. I tried calling another dealership i was so angry about what has happened here. If i could rate you a zero - I would have. More

I have received an excellent customer service and I had great experience. Thanks for your help! great experience. Thanks for your help! More

I had to leave town and you took care of my service requirements while I was gone requirements while I was gone More

I didn’t buy this truck from Walser but I wish I had and will the next. They took good care. Made me feel like I was family. Looking forward to my next visit will the next. They took good care. Made me feel like I was family. Looking forward to my next visit More

Service representative did a terrific job managing repair on a tight schedule despite being very busy. on a tight schedule despite being very busy. More

Quick purchase process, great sales team. I was really impressed they filled my gas tank. Vehicles I've purchased in tthe past were lucky to have 1/4 tank. I was really impressed they filled my gas tank. Vehicles I've purchased in tthe past were lucky to have 1/4 tank. More

Great service department! Highly skilled technicians and very knowledgeable and friendly service writers! Best dealer service department in the Twin Cities!! Highly skilled technicians and very knowledgeable and friendly service writers! Best dealer service department in the Twin Cities!! More

When you stick to the schedule it’s great. But when I make an appointment they get told it’s going to be 2 hrs. That don’t work But when I make an appointment they get told it’s going to be 2 hrs. That don’t work More

Very knowledgeable service techs and the entire Walser GMC Team in Bloomington. I definitely recommend. GMC Team in Bloomington. I definitely recommend. More

The service representative has been great but the service manager is awful to deal with. manager is awful to deal with. More