Walser Buick GMC Bloomington - Service Center

First trip there was canceled after arriving due to software problems. Second trip was not fully completed because the part needing repair was not in stock. An additional attempt to buy touch-up paint software problems. Second trip was not fully completed because the part needing repair was not in stock. An additional attempt to buy touch-up paint was also unsuccessful on both trips due to it not being in stock, so I had to go to another dealer. People are nice but the execution is not very good. More

They were wonderful to work with and their salesperson was very knowledgeable and very professional was very knowledgeable and very professional More

Shannon did a good job explaining recommended services for my vehicle. I completed the dealer recall work on my vehicle and I was done before expected! for my vehicle. I completed the dealer recall work on my vehicle and I was done before expected! More

No issues or concerns with my service. I was in for an oil change and a recall update and it was quicker than promised. I'll probably use this dealership again in the future. I was in for an oil change and a recall update and it was quicker than promised. I'll probably use this dealership again in the future. More

Outstanding service experience. My service person asked if I wanted to complete a newly issued recall. I was told it would take 2 to 21/2 hours in total. I was in and out in 50 minu My service person asked if I wanted to complete a newly issued recall. I was told it would take 2 to 21/2 hours in total. I was in and out in 50 minutes. Fantastic More

The service staff at Walser Bloomington are always so friendly and helpful! They are always going out of their way to help us when our truck is brought in. friendly and helpful! They are always going out of their way to help us when our truck is brought in. More

As a business owner for over 30 years my recent experience buying a new truck at Walser was by far the best experience I’ve had buying a new vehicle and I have bought many. Erin the sales person wa experience buying a new truck at Walser was by far the best experience I’ve had buying a new vehicle and I have bought many. Erin the sales person was great as well as her manager Jeff. I will definitely be contacting them again for our next purchase. More

Sneaky and deceptive with recommendations and hidden fees. It was suggested i replace 2 different filters. If they had bothered to look at the filters they would have noticed that was nit necessary. The fees. It was suggested i replace 2 different filters. If they had bothered to look at the filters they would have noticed that was nit necessary. The Carfax report (which they sent to me so I know they had it) would have shown both were replaced 5 days earlier. When I questioned this I was told it is like amazon and automatically suggests. That is wrong on so many levels. It is sneaky and deceptive. When I questioned the line item on my invoice that simply stated "fees" and requested a detail list I was not provided one. Simply told it was "shop fees" and such that keeps the lights on. I also asked to speak with a supervisor/manager and I was denied. I would prefer to work with a dealer that is up-front and honest. Walter is NOT that dealer! More

I've been completely satisfied with the assistance I've received at Walser Buick GMC. Service advisor Brian Rutscher is always knowledgeable and helpful. received at Walser Buick GMC. Service advisor Brian Rutscher is always knowledgeable and helpful. More

Everything went well. You all did a very good job. Everyone was very professional and helpful. You all did a very good job. Everyone was very professional and helpful. More