Walser Buick GMC Bloomington - Service Center

Came in to have our 2021 Acadia Moon Roof repaired-as it would not close. When we came to pick it up-6+ hours later, we was charged over $300-as they said this was not covered under their bumper-to-bumper would not close. When we came to pick it up-6+ hours later, we was charged over $300-as they said this was not covered under their bumper-to-bumper warranty. Paid the bill-then went to our vehicle-and opened the Moon roof-then tried to close it-and it would not close !! SAME exact problem I had brought it in for-and for which I had paid. So clearly nothing was done. They had the technician come out-and he tinkered with it-while we sat in the vehicle-for about 15 minutes-saying it was just out of alignment...and it was then finally fixed. I called the next day to talk to the Service Mgr. to file my complaint...and he said he would look into it-and call me back. Needless to say I never heard back from him. I even called a second time a week later-got his voice mail, and again I never heard back from anyone. Extremely poor customer service, and will not go back there again. More

All the workers were excellent and the building and environment was excellent. Keep up the outstanding work! Thank You! environment was excellent. Keep up the outstanding work! Thank You! More

Good customer service despite the fact that the parts were on back order for over a week were on back order for over a week More

We have used this dealership for 30 yrs. We have enjoyed our cars-but more importantly our relationships with sales people and managers. Its where we want to do business. We have enjoyed our cars-but more importantly our relationships with sales people and managers. Its where we want to do business. More

Friendly, Timely, thorough and clear explanation of work done and results there of. Done, Done! done and results there of. Done, Done! More

They got me in quickly. They were courteous and did great work. They supplied a Lyft to bring me home and bring me back. It took a little longer than expected, but they said They were courteous and did great work. They supplied a Lyft to bring me home and bring me back. It took a little longer than expected, but they said they ran into issues with the car ahead of me. More

Brian was so helpful and accommodating. It was a great experience all around and would recommend their services. It was a great experience all around and would recommend their services. More

Helpful an getting my canyon in for general service and back to me. Thank you 😊 Walser GMC!!! back to me. Thank you 😊 Walser GMC!!! More

I love bringing my car and ge it taken care of. Staff are very good and helpful. Staff are very good and helpful. More

Very helpful, knowledgeable and willing to explain things. Managers seem to have the service team consistent with how they approach the appointment. Letting the customer know where the appointment is things. Managers seem to have the service team consistent with how they approach the appointment. Letting the customer know where the appointment is during the process is key. More