Walser Buick GMC Roseville

I test-drove a vehicle at Walser, and everything was going well until I started hearing noises coming from the dashboard about halfway through the drive. I brought this to the salesperson’s attention, a going well until I started hearing noises coming from the dashboard about halfway through the drive. I brought this to the salesperson’s attention, and they assured me they would look into it. I was later told that the issue was not Walser’s responsibility because it was a Toyota Tundra and that I would need to take it to a Toyota dealership. After taking it to Toyota, they discovered a significant amount of corn inside the blower fan assembly. Unfortunately, this was not covered under any warranty. I then returned to Walser to have the corn removed. While they did attempt to address the issue, I had to return a second time because the job had not been completed properly and corn was still left inside the system. What made this experience even more frustrating was the lack of professionalism throughout the process. All the back-and-forth was already inconvenient, but the sarcastic attitudes and dismissive responses from employees made the situation that much worse. Based on my experience, I would not recommend Walser to anyone looking to purchase a vehicle. I expected better customer service, accountability, and professionalism, and unfortunately, that was not what I received. More

This dealership was great to work with. Responded quickly and communication was wonderful. They exceeded my expectations. The process was as simple as it could be and loved being able to fi Responded quickly and communication was wonderful. They exceeded my expectations. The process was as simple as it could be and loved being able to fill out most of the paperwork remotely. Thank you! More

On time Started on time. Done when they said it would be done. Free water, popcorn Done when they said it would be done. Free water, popcorn More

Service was fine. I hate that I am forced to write Fifteen words. Blah blah I hate that I am forced to write Fifteen words. Blah blah More

They didn't tell me the real problem. They just charge me $130. I was there to inspect my passenger side, back light not working. I already buy a new one to replace it before I came to th They just charge me $130. I was there to inspect my passenger side, back light not working. I already buy a new one to replace it before I came to the dealership. The problem is not the headlight It should be the electric line, but they told me the same thing I already checked. More

5 Very professional and knowledgeable Promised that would be done in time Explained in detail about work on vehicle be done in time Explained in detail about work on vehicle More

The experience was great. The only thing is we have been waiting for a new trim piece, (been a month). When we called they had no,idea what piece was needed. They took a pi The only thing is we have been waiting for a new trim piece, (been a month). When we called they had no,idea what piece was needed. They took a picture the day we bought it. We had to send another picture of the hail damage. Let’s hope we get it soon. Salesman was wonderful. Not sure who dropped the ball. More

Awesome customer service! We had a great experience with buying a new vehicle! It was a very quick and easy process! We had a great experience with buying a new vehicle! It was a very quick and easy process! More

Great new vehicle purchase experience! Our salesman was professional and knowledgable. Vehicle selection was good, found exactly what we were looking for. After sale support for access Our salesman was professional and knowledgable. Vehicle selection was good, found exactly what we were looking for. After sale support for accessories was well coordinated and nicely done.I would definitely recommend Walser! More

Got me & out very quick, Did a good job. on the installation of the mud guards on the installation of the mud guards More