Walser Buick GMC Roseville

My Walser experience on Friday's test drive was good. Monday's pickup was bad wanted to move appointment up it took 4 phone calls to get my appointment moved up including sales manger hanging up on me I Monday's pickup was bad wanted to move appointment up it took 4 phone calls to get my appointment moved up including sales manger hanging up on me I guess it's his way of doing business. I was told on Friday my wife could e sign but on Monday I was told she could not. A new title with my wife's name on cost me $37 dollars so if Walser wants to do better they can reimburse me. . More

Easy, efficient, good communication This experience was easy, helped me with my problems without trying to oversell, and great communication easy, helped me with my problems without trying to oversell, and great communication More

Have had my truck serviced twice in the past 2 months for the same problem and was not resolved. Had to pay diagnostic fee because they did see problem the same problem and was not resolved. Had to pay diagnostic fee because they did see problem More

The work was done before the estimated time. There was a little confusion with the payment since the work was done under the purchase of the vehicle. It was figured out after a couple of minutes There was a little confusion with the payment since the work was done under the purchase of the vehicle. It was figured out after a couple of minutes. More

I do like the video inspections! However, they're very quick and just rushing through the items they show, without giving me context as to when i will need to repair/replace wear ite However, they're very quick and just rushing through the items they show, without giving me context as to when i will need to repair/replace wear items. The prices went up and the service quality went down. I paid $100 for an oil change and inspection. They moved my seat, never reset the oil life, and in their inspection missed a glaringly obvious suspension failure (broken sway bar link). I've had other issues where they broke my oil plug, but made it up to me then with great service and a long l9aner vehicle. Unfortunately, I don't think that service manager is still at Walser and it shows. I'm not going back, I would much rather give my money to Turbo Tim's where they have good customer service reviews and support the community around them! Walser is overpriced and they skip steps in the work they perform. More

It was a fast an easy process, I was informed through the entire visit… there was no pressure and a ton of support. I will definitely be back for future purchases! entire visit… there was no pressure and a ton of support. I will definitely be back for future purchases! More

The people there are friendly and ready to assist. Prompt service ,and able to repair your car. Prompt service ,and able to repair your car. More

Taylor was very upfront about what needed to be done, They advised me of the options I had for the repair, I was disappointed with the Walser Warranty and the limited coverage I had, it seems that some o They advised me of the options I had for the repair, I was disappointed with the Walser Warranty and the limited coverage I had, it seems that some of the issues were missed on the last visit. As far as promptness, I think that the time it took to complete the job was excessive, luckily I had access to another car while mine was repaired, for most customers, this is not a viable option. I give huge kudos to Taylor in the end, he made things simple and straightforward. More

Polite. Phone view of engine inspection. No oversell of services or products. Honest, respectful, integrity. Phone view of engine inspection. No oversell of services or products. Honest, respectful, integrity. More

Friendly dealership with great attention to detail The only negative was the amount of time to get an appointment when you call. only negative was the amount of time to get an appointment when you call. More