Walser Buick GMC Roseville

Failed to meet customer service request, installed and tried to pass on wrong parts for my vehicle tried to pass on wrong parts for my vehicle More

I was treated so well and the show room was in great shape, thanks Nick and the Walter team for taking care of me and getting me in a safe car! shape, thanks Nick and the Walter team for taking care of me and getting me in a safe car! More

Average Not impressed No Had to bring the car back to be fixed properly Nope fixed properly Nope More

Worst experience I've ever had purchasing/leasing a car. Signed the lease no less than 3 times due to errors. Purchased pulse and it was never installed. Sent the vehicle back 3 times due to scratches and p Signed the lease no less than 3 times due to errors. Purchased pulse and it was never installed. Sent the vehicle back 3 times due to scratches and pulse. Pulse still hasn't been installed More

I called the dealership 5 times before anyone helped me out with the auto I was interested in. All I wanted was a picture of the inside and the side view of the car. Just to see if I liked the interior a out with the auto I was interested in. All I wanted was a picture of the inside and the side view of the car. Just to see if I liked the interior and look of the vehicle since it was new interior color. I would like to have started out my appointment I made on time. I drove down from Duluth and had an appointment at 1:20 and waited for an hour before anyone helped get started on the SUV I was interested in. The did not go over rates and how much I was putting down to compare which they should have. I told them how much I would put down and they gave me rates for a higher amount down which we cannot figure out where they came up with that down payment. I work at a dealership myself...The car was never detailed, it was a mess inside, fibers and whatever was all over the floors. Then there is a burn on the back headrest! That should have been caught when they were detailing it, which they never did. They were relentless on getting an extended warranty and other add ons. I cancelled my extended warranty and I was not told it comes off the principal and not the monthly payment. They really could have done better but when sales are pushed things get missed. I enjoy my SUV but they needed to do better. Now I have to bring my car in and see what can be done about a burn mark...What happens if it cannot be removed? More

Let me prep this by saying that my hearing probably contributed to the “misunderstanding” we had with the Pulse part of the transaction. It was covered quickly sandwiched around words like free and cr contributed to the “misunderstanding” we had with the Pulse part of the transaction. It was covered quickly sandwiched around words like free and credit. After I flatly refused the undercoat option at that kiosk, he did not take us to the Pulse kiosk most likely expecting the same result. If we had not been rushed thru the signing process or given hard copies of what we signed before we left this whole mess would have been avoided in my opinion. While pricing seemed fair, it is clear they expect to sell you multiple forms of protection - over $4000 worth on a $21,000 car - only $70/month for 5 years. As any good business, I expect they had some form of stop loss in effect - most of the $4000 is profit. The pace of the transaction is frustrating and aggravating until they rush you out the door after seeing no other sales opportunities. Took 3+ hours - should have been half that at most. No car price issue and 850+ credit - only thing of any significance needed was test drive. Script and delays were almost predictable. The rapport the salesman was trying for was not achieved. After several emails to Walser requesting the $399 for the unwanted Pulse, Steve (store manager?) agreed to refund the cost. I made a service appointment and had it removed. He confirmed the removal on Saturday and said he would request a check the following Monday and it would be mailed Tuesday - that was 2 weeks ago! They had a chance redeem themselves but chose accountant’s revenge instead. Assumed incorrectly this was going to be a win-win transaction but the same old deceptive practices are alive and prospering at this dealership. Service writer was cordial and removal was prompt but little else positive to say about my Walser experience. Original battery died within 2 weeks - not surprising at 5 years old. Thankfully the stop/start function didn’t fail in a line of traffic. More

Very helpful, knowledgeable and welcoming. My first experience with Walter Roseville was exceptional. Very satisfying. . My first experience with Walter Roseville was exceptional. Very satisfying. . More

The service writers are easy to work with and professional. Josh Olson takes care of my needs when I have to come in for service. professional. Josh Olson takes care of my needs when I have to come in for service. More

On top of it. Personable. Efficient Ready to work and provide prompt response. Knowledgable Respectful Personable. Efficient Ready to work and provide prompt response. Knowledgable Respectful More

Josh is always welcoming; much more than the other advisers. Very prompt Deserves to be recognized advisers. Very prompt Deserves to be recognized More