Walser Chrysler Jeep Dodge RAM - Service Center

Tyler was a great help especially since that it was my first time getting service done first time getting service done More

⭐ 1 Star (Would Give Zero if I Could) By far the most miserable dealership experience I’ve ever had. Imagine waiting weeks for your Jeep to be released, only to have the sales department — not service — miserable dealership experience I’ve ever had. Imagine waiting weeks for your Jeep to be released, only to have the sales department — not service — be the one who finally gives you permission to pick it up. If I hadn’t spoken to that lady from sales, who knows how long they would’ve held my vehicle hostage. They finally dropped the bogus charges on September 25th, after trying to bill me for lubricating four doors when they only did three — and charging me a $100 deductible despite my Zero Deductible Lifetime Maximum Care Warranty. When I showed up the next day to sign the paperwork (as soon as humanly possible), I waited an hour and a half in line, only to be told I needed to wait again for the garage manager to “check me out.” He couldn’t find the paperwork, gave me attitude, and then had the nerve to say people like me are the problem. For the record — the problem was the service manager, Adrian, who couldn’t be bothered to get off his cell phone long enough to handle my case correctly. He ignored the clear language in my contract, refused to call Mopar, and kept reading from some imaginary version of a warranty that didn’t even apply to me. Every time I asked for a supervisor, they promised a call back that never came. I repeated that loop so many times I could’ve set it to a remix. And even after all that — they still didn’t fix everything. The glove box? Broken. The defrost fan? Still dead. The charging port? Forgotten. I finally convinced them to fix the glove box, which somehow took another thirty minutes. Bottom line: Walser CJDR Hopkins turned what should’ve been a simple warranty visit into a full-blown hostage negotiation. If I could give them negative stars, I would. Save yourself the headache — go anywhere else before you end up in their endless loop of incompetence. More

The dealership had to replace a couple items on my vehicle that were under warranty they called me let me know we set up a time and then everything worked out perfectly vehicle that were under warranty they called me let me know we set up a time and then everything worked out perfectly More

Responsive. Lengthy repair but consultant was always in contact with updates Kept us in the loop Lengthy repair but consultant was always in contact with updates Kept us in the loop More

I ran into a few hiccups along the way however in the end the dealership did the right thing and remedy the problem to full satisfaction. the dealership did the right thing and remedy the problem to full satisfaction. More

Good friendly staff. Timely easy to deal with. No issues with any work done. Would recommend. Timely easy to deal with. No issues with any work done. Would recommend. More

Tyler was very receptive and provided clarity on all my questions. Video on the service provided helps to really understand what was wrong with the car and the fix done. questions. Video on the service provided helps to really understand what was wrong with the car and the fix done. More

Everyone was friendly professional and kept me informed when there was a delay I eve received a twenty dollar discount for my wait. when there was a delay I eve received a twenty dollar discount for my wait. More

I had my brakes done this spring brought the car back three times because they were squealing when I use them and after three times they still hadn’t resolved the issue. I explained to the service manage three times because they were squealing when I use them and after three times they still hadn’t resolved the issue. I explained to the service manager that I was moving to Tennessee and unable to bring the car back in for a fourth time I’d called left a message to ask him about the cost of the repair at the new location and if they were going to compensate me, if it was something that was related to the new brake job, I never heard back from him. in addition the last time I left there with the car when it was supposedly repaired, I asked him if I had to take the car back in where I’m moving to what should I tell them? He said they should replace the brake pads. My issue is that after the second time, I would’ve thought that the service team would’ve done that given they weren’t able to truly identify why the brakes were squeaking. More

The dealership is organized and very clean. The folks in the service bay were quick to help when I arrived The folks in the service bay were quick to help when I arrived More