Walser Chrysler Jeep Dodge RAM - Service Center

Upon request, they successfully processed a warranty claim that coved most of the repair costs claim that coved most of the repair costs More

Kept me informed. When a problem came up they dealt with it immediately and properly. Time estimates were accurate. When a problem came up they dealt with it immediately and properly. Time estimates were accurate. More

I have been a loyal customer for over 12 years and always receive great service from this dealership receive great service from this dealership More

Friendly and professional. Communication was a bit delayed because someone was out of the office but overall I'm very happy thank you. Communication was a bit delayed because someone was out of the office but overall I'm very happy thank you. More

Very patient with the extended warranty company and complications presented from them. Absolutely great service complications presented from them. Absolutely great service More

Started on time. Finished when promised. The only reason it's not a top rating is that every time I visit, they pester me with text messages trying to buy my vehicle. Finished when promised. The only reason it's not a top rating is that every time I visit, they pester me with text messages trying to buy my vehicle. More

Service was super responsive correcting a service hiccup but Blake shepp was non responsive to messages regarding a buy out price for my Chrysler Pacifica van but Blake shepp was non responsive to messages regarding a buy out price for my Chrysler Pacifica van More

Very accommodating to our needs and seemingly very sincere about helping me get my vehicle sincere about helping me get my vehicle More

Honestly, it is hard to know where to start. I initially dropped my vehicle off for a warranty transmission replacement in Sept. Of 2024. The initial swap went quickly and communication was good I initially dropped my vehicle off for a warranty transmission replacement in Sept. Of 2024. The initial swap went quickly and communication was good. However about 2 weeks after the repair my check engine light came on. I had it checked at my regular mechanic as I thought it was a fluke. To my surprise a transmission related error code populated so I contacted the dealership to let them know (I provided the code) and make a new appointment. My adviser never responded to my message so I called and spoke with someone else. They were unconcerned with my issue and told me a new appointment was months out. I was traveling over Thanksgiving so I offered to drop my vehicle off and hope they had some time to run the diagnostic while I was away. I recieved no updates during the week. I tried calling multiple times after 1 week of no communication and no one answered the phones or returned my messages. I went to the dealership to get the status of my car. To which they responded the CPU was bad and needed to be replaced (the code I got was transmission not CPU). I was notified it was unsafe to drive my car while we waited for parts so they kept my car and they did not provide a loaner for me. Luckily I was able to borrow a car...after 2 weeks I was given no updates, no ETA, and was still not offered a loaner. Thankfully I was able to borrow a vehicle; I cannot imagine what a rental would have cost me. After a month of my car in the shop it was ready for pick up. I drove no more than 10 miles down the road and the check engine light came back on (they assured me they test drove my car). I brought my vehicle back on a Saturday; a loaner was provided this time. I waited for 2 full weeks without a single update before reaching out to the dealership. They then communicated they had no ETA for me. I think I had the loaner for another 2 weeks before I got the call my car was ready. I gave permission to run an extended test drive of 100 miles...it was maybe test driven 20 miles. I drove my car for 1 to 2 weeks and the check engine light came on again. I needed an oil change so I asked them to run the diagnostic. I notified the dealership and provided the diagnostic info. No one called me back. I reached out to the Hopkins location to see if they could honor the warranty work and they scheduled an appointment. Hopkins was concerned why I switched locations but I explained that my service was very poor at Bloomington, so they agreed to take a look. Hopkins provided updates but after a week I saw my car was transferred back to bloomington. Confused I reached out to Hokins and they confirmed it was transferred and advised that bloomington should have reached out with an update. They did not, after waiting for it to come I called bloomington. Very little information was provided. I reached back out to Hopkins and they told me the initial transmission installed in my car was wrong. Why Hopkins could figure it out after 1 inspection when Bloomington had my car for several months was beyond me. Bloomington has since tried to get the correct transmission on order...and have recieved the wrong transmission for the 4th time. Not sure what is happening as the communication is very poor but I have not had my vehicle for going on 7 months And am extremely disappointed in the Bloomington Service department and warranty company. Utilize at your own risk. More

Flexible and helpful. Fit me in unscheduled and secured me a rental. Flexible and helpful. Fit me in unscheduled and secured me a rental. Flexible and helpful. More