Walser Chrysler Jeep Dodge RAM - Service Center

Had no choice but to have my car towed to this dealership after emitting smoke from the tail pipe. 2024 Wrangler with 14,000 miles on it. My vehicle sat for over TWO WEEKS without anyone even trying to diagn after emitting smoke from the tail pipe. 2024 Wrangler with 14,000 miles on it. My vehicle sat for over TWO WEEKS without anyone even trying to diagnose it. I asked for a loaner or rental and was told they had no availability of either and I would have to go through Stellantis to try to get one approved on my own. NO HELP AT ALL. I HAVE NEVER FELT LESS IMPORTANT TO A BUSINESS IN MY LIFE. When they finally diagnosed the issue, it was an overfilling of oil from my last oil change, which took place at ANOTHER CHRYSLER DEALERSHIP. Then I had to pay $350 to get my car out of hock at Walser. The other dealership reimbursed me. This was a horrible, inconvenient, frustrating experience and I will let everyone I know how this Jeep experience went. You all promise great service when we consumers are spending $60,000 vehicles, until you actually have to use those services due to a mechanical issue, where a consumer then finds out the real deal, you don’t matter. Likely the last Chrysler product I will have. More

Oil change and tire rotation was done perfectly. Attendant was detailed after every inspection that was done. Attendant was detailed after every inspection that was done. More

They listen to me. Do great work. And are as affordable as possible. Jim is the best in his field and up and beyond what is called for as well as dealership Do great work. And are as affordable as possible. Jim is the best in his field and up and beyond what is called for as well as dealership More

Very caring knowledgeable Friendly,clean environment,welcoming, Friendly, Hospitality, welcoming, understanding, Cleanliness, i am really considering of by my next vehicle from your dealersh environment,welcoming, Friendly, Hospitality, welcoming, understanding, Cleanliness, i am really considering of by my next vehicle from your dealership More

Easy going and friendly. My vehicle was taken care of just how I wanted it. My vehicle was taken care of just how I wanted it. More

Went in for an oil change and tire rotation. Left sooner than I thought I would have to wait. Left sooner than I thought I would have to wait. More

Under staffed with good techs. Missed a diagnosis and have to go back Tech didn't find the issue now I have to make a return appt. Missed a diagnosis and have to go back Tech didn't find the issue now I have to make a return appt. More

Repairs took 11 days, during which I was suppose to get a loaner vehicle per my warranty contract. Never got a loaner so I had to pay for a rental out of pocket. Overall there didn't seem to be a sense of ur loaner vehicle per my warranty contract. Never got a loaner so I had to pay for a rental out of pocket. Overall there didn't seem to be a sense of urgency or putting the customer first More

Excellent communication and customer service! Also very knowledgeable. Very clean, friendly and inviting waiting area. Also very knowledgeable. Very clean, friendly and inviting waiting area. More

A quick oil change - comfortable lounge. The coffee machine was awesome but could use better cream. The coffee machine was awesome but could use better cream. More