Walser Chrysler Jeep Dodge RAM - Service Center

I had an appointment for routine service (oil change, tire rotation), and diagnostics for charging issue with the stop/start second battery. I was told when I got to the dealership that I would need to l tire rotation), and diagnostics for charging issue with the stop/start second battery. I was told when I got to the dealership that I would need to leave my Jeep Cherokee at the service center for 24 to 48 hours for a proper diagnosis. I was not informed of this requirement during my call to set up the appointment. I was a service manager at a five star Chrysler dealership for 13 years, the only time we asked customers to leave the vehicle for an extended time was if we needed to recreate an intermittent problem. A check of the charging system, and second stop/start battery should have been an hour diagnosis. We did not ask for a loaner vehicle, as we were not informed that they wanted to keep the vehicle for such an extended time. We told them to not worry about the diagnostics, a to just do it service work, we then informed there was no service work scheduled, the main reason I made the appointment. We were told they could work it in if we could leave the jeep for the day. We had driven across Minneapolis for our appointment, we were not prepared to just leave the vehicle for the day. They finally agreed to do it service while we waited. Over all it was one of the poorest experiences I've encountered at a premium dealership. For a few reasons we will be switching to another dealership closer to our home. This was not the experience I expected from Walser. Very disappointed. More

Love the repair review videos! They really help speed the process at checkout. Nice bonus. They really help speed the process at checkout. Nice bonus. More

vehicle was done in a timely fashion . Explained the work that was performed an very clean with vehicle Explained the work that was performed an very clean with vehicle More

My service advisor Jim Sochko was amazing! ! Phenomenal communication and service!! I would definitely recommend Walser for all your service needs. ! Phenomenal communication and service!! I would definitely recommend Walser for all your service needs. More

Ethan in sales is great! Very knowledgeable, nice and helpful. He helped me find what I needed and continues to check in to make sure all is going well with the new vehicle. Very knowledgeable, nice and helpful. He helped me find what I needed and continues to check in to make sure all is going well with the new vehicle. More

I’m always treated with professionalism and generally pleasant attitudes! I also appreciate having my vehicle care in one qualty-care place! pleasant attitudes! I also appreciate having my vehicle care in one qualty-care place! More

Jim was excellent car was washed and done at the time he said it would be said it would be More

This was 2nd issue in 2 weeks and they got me in right away and kept the car to get it resolved. away and kept the car to get it resolved. More

I have had a number of difficulties with the service department through the 10+ years of being a Walser CJD customer. The people are nice, but I’d prefer to have my vehicle serviced elsewhere. department through the 10+ years of being a Walser CJD customer. The people are nice, but I’d prefer to have my vehicle serviced elsewhere. More

Quick and efficient service - Worked with Steve Belzer. He was very helpful and recommended exactly what I needed. He was very helpful and recommended exactly what I needed. More