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Walser Chrysler Jeep Dodge RAM - Service Center
Hopkins, MN
891 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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891 Reviews of Walser Chrysler Jeep Dodge RAM - Service Center
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May 12, 2025
Great personal care from start to finish. Willing to go above and beyond to make sure the client is happy. Willing to go above and beyond to make sure the client is happy. More
by nat
Verified Customer
May 12, 2025
Poor services I was there to get new brakes put on my car. Car was in the shop a few days to get new brakes put on my car, soon after getting new brakes heard a screeching noise from my tire soon as I ma car. Car was in the shop a few days to get new brakes put on my car, soon after getting new brakes heard a screeching noise from my tire soon as I made it home from the shop. Contacted dodge back and was told to bring my car back there. Brought my car back there and they couldn't figure out the sound because it stop making it. So Natasha told me I have to go home and bring it back once the noise start again because the technician can't figure it out unless they can hear the noise which is insane. So i left and went home noise started again called dodge back again and was told to bring it back up there. Came back the technician heard the noise was asked can they keep my car another couple of days to figure out the noise. I told them yes. They had my car another couple of days and stated the problem was that I needed new wheel bearings and would cost me almost $900 dollars. I left with my car and took it to another car mechanic just to see. That car mechanic told me I didn't need wheel bearings and that it was a bad brake job done on my car. Called Natasha while I was at another shop so he can explain to her the problem and she stated to me to bring it back to dodge they asked to keep it again another couple of days.. I did that just picked it up for the THIRD time stating it's fixed hopefully the noise have stopped. More
by MONIQUEGILLS
Employees Worked With
Natasha
May 10, 2025
Not friendly and why would you not ask or just replace filters while you're doing an oil change? More money for you because I'd have to bring my vehicle back. Dumb! filters while you're doing an oil change? More money for you because I'd have to bring my vehicle back. Dumb! More
by Abbysdad1
May 10, 2025
Not great Not really happy with either location, Bloomington or Hopkins, I went almost 3 weeks with no vehicle, was not initially put on the waiting list for a rental, had little to no communication Bloomington or Hopkins, I went almost 3 weeks with no vehicle, was not initially put on the waiting list for a rental, had little to no communication, and still waiting for the rest of the work to be completed. More
by edward.l.hogan10
May 10, 2025
The sales associate Jamie was very patient with us. He showed to be an honest and respectful person. If he did not know the answer to any of our questions, he quickly was able to get the answer from an He showed to be an honest and respectful person. If he did not know the answer to any of our questions, he quickly was able to get the answer from another member of his sales team. We are happy with our purchase. I would recommend this dealership to others. More
by Charlesljohnson59
May 09, 2025
Had no choice but to have my car towed to this dealership after emitting smoke from the tail pipe. 2024 Wrangler with 14,000 miles on it. My vehicle sat for over TWO WEEKS without anyone even trying to diagn after emitting smoke from the tail pipe. 2024 Wrangler with 14,000 miles on it. My vehicle sat for over TWO WEEKS without anyone even trying to diagnose it. I asked for a loaner or rental and was told they had no availability of either and I would have to go through Stellantis to try to get one approved on my own. NO HELP AT ALL. I HAVE NEVER FELT LESS IMPORTANT TO A BUSINESS IN MY LIFE. When they finally diagnosed the issue, it was an overfilling of oil from my last oil change, which took place at ANOTHER CHRYSLER DEALERSHIP. Then I had to pay $350 to get my car out of hock at Walser. The other dealership reimbursed me. This was a horrible, inconvenient, frustrating experience and I will let everyone I know how this Jeep experience went. You all promise great service when we consumers are spending $60,000 vehicles, until you actually have to use those services due to a mechanical issue, where a consumer then finds out the real deal, you don’t matter. Likely the last Chrysler product I will have. More
by Steve
May 09, 2025
Oil change and tire rotation was done perfectly. Attendant was detailed after every inspection that was done. Attendant was detailed after every inspection that was done. More
by johncotty925
May 08, 2025
Very caring knowledgeable Friendly,clean environment,welcoming, Friendly, Hospitality, welcoming, understanding, Cleanliness, i am really considering of by my next vehicle from your dealersh environment,welcoming, Friendly, Hospitality, welcoming, understanding, Cleanliness, i am really considering of by my next vehicle from your dealership More
by agknowles71
Employees Worked With
Tyler
