Walser Chrysler Jeep Dodge RAM - Service Center

First off, the service advisor was fine. He was set up to fail. They were short handed because of a blizzard. Normally, they’re fine. Management blew this one. I went in for a tire rota He was set up to fail. They were short handed because of a blizzard. Normally, they’re fine. Management blew this one. I went in for a tire rotation and diagnostic. After a half hour, my car hadn’t left the garage. My car then was pulled back into the service bay twice before I was given the keys back. They must’ve forgot the diagnostics and car wash. Unorganized. More

Punctual, professional, complete. They got me in on time and explained exactly what they were going to do. Kept me up to date through the entire process. They got me in on time and explained exactly what they were going to do. Kept me up to date through the entire process. More

Def tank froze up and was on a time crunch. Had to leave town for work before my scheduled appointment. They stepped up and got my def thawed, drained, and a new pump/heater installed in 3 days Had to leave town for work before my scheduled appointment. They stepped up and got my def thawed, drained, and a new pump/heater installed in 3 days. More

Excellent service department. Great communication through the process and timely turnaround on the service of my vehicle. Great communication through the process and timely turnaround on the service of my vehicle. More

Left with check engine light on. Staff didn’t not take the time to ensure everything was properly put back in place before letting me leave. Never called back. Staff didn’t not take the time to ensure everything was properly put back in place before letting me leave. Never called back. More

Great job jim and your teammates! Strongly recommend always, thank you very much for the great service Strongly recommend always, thank you very much for the great service More

I bought my Grand Cherokee from Walser 10 years ago and have always brought it to them for service. It is running as good as the day I bought it. I trust what they tell me and have never felt upsold on s have always brought it to them for service. It is running as good as the day I bought it. I trust what they tell me and have never felt upsold on services. Thank you for being a dealership I can rely on. More

The service I received was great. The issue lies with the availability of parts and their shipping time. Amber was doing her best to make it happen, but it did take 5 weeks to fix a f The issue lies with the availability of parts and their shipping time. Amber was doing her best to make it happen, but it did take 5 weeks to fix a faulty door latch...... More

The service was great and easy to drop off and pick up my vehicle. Awesome! vehicle. Awesome! More

Fast and efficient. Good communications. Accurate diagnosis and followed up with warranty. Could t be happier Good communications. Accurate diagnosis and followed up with warranty. Could t be happier More