Walser Hyundai

Excellent service and communication. The service manager Troy Howard, was awesome, very courteous and professional. Saw I had left my cane in the car and made sure it got to me. Very kin The service manager Troy Howard, was awesome, very courteous and professional. Saw I had left my cane in the car and made sure it got to me. Very kind More

My car had broken down so I had it brought here. Javier was very thorough in his diagnostics of the vehicle. Professional, and understanding. I ended up selling my car to someone else. Natasha went Javier was very thorough in his diagnostics of the vehicle. Professional, and understanding. I ended up selling my car to someone else. Natasha went out of her way to contact the company to verify info that the vehicle was good to be released. She was very friendly, courteous, and good with time management. I really appreciate everyone’s help here. More

I have been working with Frank and Rhett for years. Appreciate their professionalism. But most of all their friendliness and patience. I now feel like part of a family and not just a customer. I wi Appreciate their professionalism. But most of all their friendliness and patience. I now feel like part of a family and not just a customer. I will continue to refer friends/family to Hyundai. After moving to Iowa and my lease had come to an end, I still preferred working with Frank and Rhett. Thank you, guys, for making my transition comfortable. And I'm still making plans moving back to Minnesota. More

Excellent customer service. Everyone is very helpful and friendly. Our service was done in quick fashion with detailed explanations. Everyone is very helpful and friendly. Our service was done in quick fashion with detailed explanations. More

Brought my car in for service and after quite a while the man ath the desk that checked me in came over and asked if I had seen the video they sent me. I said no I had not and he proceeded to tell me that a man ath the desk that checked me in came over and asked if I had seen the video they sent me. I said no I had not and he proceeded to tell me that a seal was leaking and they would take care of it. I said okay and waited for them to finish. when they were done he brought me the paper work to sign, I was on the phone so he held it on the car so that I could sign and the I left. After I got home I was going thrugh my emails on my computer and came across the video from you folks. I was totally surprised when I watched it and saw that the tech held up a couple of filters and said they were dirty and should be replaced. I wondered why nobody said anything about that when they came to talk to me about the leaky seal. I told the man I was working with that I had not seen the video when he asked me about it. After watching the video I looked at my paperwork and saw that it said I had deferred the suggested replacement of the filters. WOW! Its amazing that I could have deferred when the filters were never discussed. I was not very happy after reading this so called the number on my papaerwork. The resonse was basically oh sorry about that and then crickets. I said thats all you have to say? He told me that he was not at the dealership so he really couldn't do anything but that if I wanted to schduIe to get the filters changed I could do that. I thought well thats great I can come back and sit for another 2 hours to have them replaced when they could have easily done it while they had them pulled. I told him I thought someone should call me back to discuss what had happened. He said he would do that. This all took place Friday, 11/22 and it is now Monday, 11/24 and I have heard a word. Pretty disappointing service. More

It's always nice to work with the people at the Walser service department. Clear communications and good work. service department. Clear communications and good work. More

They were very helpful, advisor was super cute and tech was the best . Give them a 10 out of 5 was the best . Give them a 10 out of 5 More