Walser Hyundai - Service Center

Everyone was so nice, got me right in and helped me get new tires. Thank you new tires. Thank you More

Numerous items. Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried c Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried calling service to no avail. After back and forth, i eventually called again to find out it was ready to be picked up (at 4pm) next day from when i dropped it off. More issues with service manager, very condescending and zero customer service. Also left the general manager a voicemail today looking to discuss more. Should also mention I’m dealing with a charge (unrelated to this) from Carl, the previous service rep who didn’t check my warranty… done typing for now, but I have more to say More

Would like to thank Trish, Alex and the walser colission for making sure our vehicle was taken care of. Thank you for your help! for making sure our vehicle was taken care of. Thank you for your help! More

Troy met us as we drove our car into the garage. Very personable and kind. This was our first experience at the garage with our new Hyundai. We were given a good orientation as to how the service wo Very personable and kind. This was our first experience at the garage with our new Hyundai. We were given a good orientation as to how the service would progress. The car was even ready earlier than predicted. We had lots of questions and Troy kindly answered them all. More

Everyone at the desk were very helpful and the service was done ahead of schedule. was done ahead of schedule. More

Car got dropped off here to get an engine replaced. But when I got my car back they tore my license plate off and plastic wrap underneath my car. They had my car for over five months and they still did But when I got my car back they tore my license plate off and plastic wrap underneath my car. They had my car for over five months and they still did a half job. More

Always provide an excellent customer experience. They are very friendly, courteous and professional. Excellent service from Troy. I've noticed that a few people are not longer in the service departm They are very friendly, courteous and professional. Excellent service from Troy. I've noticed that a few people are not longer in the service department and also a lack of communication with the progress on the service provided this time More

Great service from Troy and repair shop was completed on time. Appreciate the professional service. time. Appreciate the professional service. More

They are very kind and courteous but my only complaint is that oil changes are getting too expensive- just my oil change was $120. I have to look for a cheaper oil change that oil changes are getting too expensive- just my oil change was $120. I have to look for a cheaper oil change More

Service Department was excellent. Had to have it in twice within week for major warranty repair. The communication , listening and timeliness of their work was really superb. I unders Had to have it in twice within week for major warranty repair. The communication , listening and timeliness of their work was really superb. I understand there can always be warranty repair issues but the service provided and follow up is what keeps my loyalty. From checking in, to the follow up with additional repair really stands out to me. I love my Santa Cruz and the service department made this repair process painless and reassuring that , if service is needed, they'll be on my side; very comforting. More