Walser Hyundai - Service Center

We bought a car here paid in full a 2022 Tucson and the transmission completely failed. We had to borrow a car from a relative while we waited to get a loaner car. We waited almost a month to get the new t transmission completely failed. We had to borrow a car from a relative while we waited to get a loaner car. We waited almost a month to get the new transmission installed. When it was finally installed it was Thursday fishing opener weekend I was getting ready to go up north and they called and said it was done that morning. I asked if we could pick it up Monday they said that Hyundai corporate will need me to bring the loaner car back immediately or I would be charged for the loaner car. I thought that was insane because after a month I just need to drop everything I’m doing and go to Hyundai and pick up my car that the transmission went out on or else I’ll be charged for the inconvenience of the loaner car. After we got the car back it worked fine for a bit then it started to shift odd again so now we are forced to once again drop everything we are doing to go and drop it off and somehow spawn another car to get to work that was supposed to be fixed already, we don’t have another car we thought when we purchased the car that it was in good shape. So explain to me how we get to work while we wait to be approved for the loaner car that was taken back because the car was “fixed”. We needed to drop everything and go get our car same day so I don’t understand how the car wasn’t test driven to make sure it was actually fixed. They want to rush me but they can take over a month to fix the car. I didn’t call non stop and try to rush them into fixing the transmission nor did I give them any grief about how ridiculous it is that a transmission on a car with 30000 miles literally fails. When you pay for something in full that is very expensive you expect to get something out of it. Hyundai has been a terrible experience we are losing valuable time running back and fourth to Hyundai wasting resources trying to borrow family cars. This time we don’t have a car to borrow and we have to wait for a new loaner car to be approved so what should we do… Call in to work? This has been nothing but a headache and we wish we went with another company. Don’t bring your business here bring it elsewhere. More

Overall, took too long to complete the issues. That being said, the staff was friendly and committed to getting multiple issues sorted and corrected. They did a good job of communicating, and all That being said, the staff was friendly and committed to getting multiple issues sorted and corrected. They did a good job of communicating, and all issues have been fixed. During the process they allowed me to use a loaner vehicle so my inconvenience was basically zero. I would come back to them, I have had consistently good experiences from Walser. More

NEVER WILL I USE THIS PLACE AGAIN! THE EMPLOYEES ARE LIARS! THANK YOU NO THANKS! THE EMPLOYEES ARE LIARS! THANK YOU NO THANKS! More

Excellent and timely service, friendly staff. Clean facility, I waited at the service center while my car was serviced, they finished within 1 hour. Clean facility, I waited at the service center while my car was serviced, they finished within 1 hour. More

Just a number, I need tires. Ask the service rep for a quote on tires. He never got back to me on tires. My car was done and sitting at the door for over 20 minutes. I had to go Ask the service rep for a quote on tires. He never got back to me on tires. My car was done and sitting at the door for over 20 minutes. I had to go up to the service desk and talk to someone else to get my car checked out. Will be buying tires somewhere else. More

Arrived on time and told service tech I was there for my complimentary oil change and tire rotation . He said okay they would get right on it. After being told my Santa Fe was done he had me come out to si complimentary oil change and tire rotation . He said okay they would get right on it. After being told my Santa Fe was done he had me come out to sign paperwork and said I was good to go. After pulling out off the service bay I stopped to check over paperwork. Right away I noticed there was no mention that they did the tire rotation. Very disappointed in the follow up off the service tech, I feel he was probably not even listening to what I said when I arrived. I did not have the time to go back in and wait more time. More

They were fine to buy a car from but want services you need are utterly terrible. need are utterly terrible. More

I had to call to check on my vehicle status several times cause the app was never updated after the initial check in. cause the app was never updated after the initial check in. More

Customer service poor communication. Vehicle two separate visits for repair. Both times the vehicle was there two days, customer service does not answer there phones and they do not retu Vehicle two separate visits for repair. Both times the vehicle was there two days, customer service does not answer there phones and they do not return voice mail calls. Only way I get them to call back is talk to someone outside off customer service desk to get them to call me back. More

Everyone was so nice, got me right in and helped me get new tires. Thank you new tires. Thank you More