Walser Hyundai - Service Center

Very difficult to get a hold of someone at the dealership throughout the day. I utilized the complimentary Lyft service provided to go back to work while my car was being serviced. However, I could not get i throughout the day. I utilized the complimentary Lyft service provided to go back to work while my car was being serviced. However, I could not get in touch with someone at the dealership after the work on my car was complete. I had to get a ride via Lyft myself ( I had somewhere to be and couldn't keep calling back hoping someone would answer the phone to get a complimentary Lyft ride back to the dealership....) More

I actually enjoy going to Walser Hyundai for my oil changes! I bring my laptop and work on my writing projects. I wrote a poem while I waited this time! I appreciate the free wifi, the spacious and com changes! I bring my laptop and work on my writing projects. I wrote a poem while I waited this time! I appreciate the free wifi, the spacious and comfortable and attractive seating, the popcorn and bottled water. Oh, and they do a great job taking care of my car, too :) I should also note that I was late for my appointment (thanks to road construction and freeway on-ramps being closed at THREE different locations!!!) but they still let me keep my appointment instead of making me reschedule. I appreciated that! More

Took a bit long to complete. Otherwise was good. And I liked that they washed the car too. Otherwise was good. And I liked that they washed the car too. More

I had to call several times to get updates, they had no clue when the parts would come in, and when I finally got my car back, it had the check engine light on clue when the parts would come in, and when I finally got my car back, it had the check engine light on More

Great communication from Elijah. Super helpful. And kept me up to date on my repair status Super helpful. And kept me up to date on my repair status More

I keep getting reminders (CARFAX) about getting my trunk latch repaired even though it was supposedly done 2 weeks ago….Ethan said he’d call me about whether or not my extended warranty would pay for my low latch repaired even though it was supposedly done 2 weeks ago….Ethan said he’d call me about whether or not my extended warranty would pay for my low tire pressure light but I never heard from him….my appointment took 7 hours…I wasn’t kept informed about the progress of the work being done on my vehicle. Ethan was a nice kid in a situation where I understood a couple of mechanics were out sick? A couple of benches outside for customers to wait would be nice—-also a pop machine and a snack machine…On rereading this it sounds very negative. However, that was my experience on this visit. Most times I’ve been very satisfied…… More

What a rough experience. I was given a "service done by" date 5 times, and all of them were wrong. What was supposed to take 2 days took 6... The service advisor didn't seem I was given a "service done by" date 5 times, and all of them were wrong. What was supposed to take 2 days took 6... The service advisor didn't seem to know what they were doing to my car, and it made my move out of town incredibly stressful. I was late to class, had to panic-pack, etc. Very disappointing. More

Timothy Lewis is a jewel. What ever you are paying him, it probably not enough......just don't charge me more, okay? LOL . The service also was exemplary. I intent to have What ever you are paying him, it probably not enough......just don't charge me more, okay? LOL . The service also was exemplary. I intent to have all of the service on my 2004 Hyndai done at your shop. More

I received a paint recall which you guys called the #Warranty extension but it was on a recall form so very confusing. It’s still cost me $1100 to have the hood and the roof painted on my daughter’s 20 #Warranty extension but it was on a recall form so very confusing. It’s still cost me $1100 to have the hood and the roof painted on my daughter’s 2017 Hyundai ELANTRA. It took me four times… No kidding four times, I had to come in there to finally get things going. It took almost 2 years to get the claim going unbelievable. More

Samson, was helping me for all what i need. and got both my windshield replaced even though i have to come back for the installation. great job. and got both my windshield replaced even though i have to come back for the installation. great job. More