Walser Hyundai - Service Center

Service center was great once I was able to make an appointment. It was hard to actually get my appointment scheduled, had to call 3 times. It’s Hyundai I have a problem with! Waited almost 9 months fo appointment. It was hard to actually get my appointment scheduled, had to call 3 times. It’s Hyundai I have a problem with! Waited almost 9 months for a fix to an issue that could cause my car to catch on fire! Told to park my car outside ……I live in Brooklyn Park MN and if I had done that I wouldn’t have a car due to our high car theft. Before this I had the anti theft recall which still makes my car a target. I really like my Elantra and am ready to trade up but after my experience with Hyundai it won’t be a Hyundai. More

Excellent customer service at this location. While there were some technical issues with the initial fix provided for my vehicle's problem - the sales team was able to help work through them and While there were some technical issues with the initial fix provided for my vehicle's problem - the sales team was able to help work through them and provide a new solution at no extra cost. More

I had very good experience with my car services. Staff are really helpful, take time to know the problems, give a walk through post service also a recorded video about the car service overview. My g Staff are really helpful, take time to know the problems, give a walk through post service also a recorded video about the car service overview. My got couple of services with other service centers but this place is the best and I drive around 40 miles for a service here. It's worth the drive. Service Staff is friendly & Nice. Only aspect that need improvement is WIFI & Customer Lounge. More

This dealership was fantastic! There is opportunity for staff needing more effective communication between eachother. There is opportunity for staff needing more effective communication between eachother. More

Everything was fine on the date of service only thing that could be improved was calling to set up an appointment you don't know who you taking to because the person is not at that dealership. that could be improved was calling to set up an appointment you don't know who you taking to because the person is not at that dealership. More

Customer Service awesome. However after having my car serviced I had problems. Another mechanic found a bad battery cable. Cable was loose and I cannot understand why this wa However after having my car serviced I had problems. Another mechanic found a bad battery cable. Cable was loose and I cannot understand why this was not caught with the full inspection that I was told would happen More

Elijah Anderson did an excellent job in detailing everything he was asked about my older car! Very pleased with outcome! Thank you! everything he was asked about my older car! Very pleased with outcome! Thank you! More

We’ve gotten 4 cars from here and have had a good experience each time! experience each time! More

1:15 appointment. Was waiting at the dealership for the service. Didn’t finish until 2:45. It shouldn’t take an hour and a half for an oil and filter change. Maybe Was waiting at the dealership for the service. Didn’t finish until 2:45. It shouldn’t take an hour and a half for an oil and filter change. Maybe a half hour, one hour max if the technician is distracted. I will go to Morrie’s Minnetonka going forward. Buying the car at Walser and then finding out that the wrong engine was in the car was a sign to go elsewhere. I thought I’d give Walser another chance, I’ve decided that there’s a dealer closer to where I live so why not go there. More

The service is slower than anywhere else, but the employees are great! I don’t think it’s necessary to hound your customers for surveys every single visit. employees are great! I don’t think it’s necessary to hound your customers for surveys every single visit. More