Walser Hyundai - Service Center

Scheduling service for an electric vehicle was a bit confusing since the service options focused on gas-powered automobiles. I did not need an oil change! The service took a long time but your facil confusing since the service options focused on gas-powered automobiles. I did not need an oil change! The service took a long time but your facilities allowed for a comfortable waiting experience. Other than the fact that when I drove away, I kept hearing a loud beeping noise. I drove around the block and had to return to the service center. When getting out of the car, I noticed that the technical left a device attached to my car and that is what was alerting. Not a big deal, just glad I didn't drive too far. More

A little tough to get in for an appointment, but when they were able to fit me in, Moses took really good care of my needs they were able to fit me in, Moses took really good care of my needs More

was told via voicemail our battery and starter were covered under warranty. when our nanny picked up the vehicle, there was a $400 charge for the battery. she shared the voicemail and the cashier was v covered under warranty. when our nanny picked up the vehicle, there was a $400 charge for the battery. she shared the voicemail and the cashier was visibly uncomfortable, given he left the message. he went to talk to the manager and returned stating "if they don't want to pay for it, we'll put the old (dysfunctional) battery back in their car". i will not purchase from this dealer again and will advise others against doing so. More

Service area was great. I like the new waiting area, it was nice and clean. I like the new waiting area, it was nice and clean. More

I am very pleased with the service I received. My sales person, Thomas Robinson did a great job and was most helpful in getting me into a the new car. My sales person, Thomas Robinson did a great job and was most helpful in getting me into a the new car. More

They had friendly service also nice people beautiful dealership. Malcolm was super nice, it was easy to payment at the end also dealership. Malcolm was super nice, it was easy to payment at the end also More

They’re very kind and helpful, very prompt with service, upfront with costs and services needed upfront with costs and services needed More

it took 2 + hours for a oil change 2+ hours for a oil change that is crazy long even when i was there really early in the day change that is crazy long even when i was there really early in the day More

Since the dealer’s server was still not working, I had to purchase a hotspot for my Mac to access the Internet and thus have the capability to work remotely. A color printer is also still not available. As s purchase a hotspot for my Mac to access the Internet and thus have the capability to work remotely. A color printer is also still not available. As such, the inspection report, which should be color coded to provide information, is printed using only black ink. After requesting a color coded PDF of the inspection report be emailed to me so I could see what services would next be due, I noticed that the brake pad thickness had not been added to the report. Also, the video of the vehicle inspection only showed the engine and not below the vehicle. More

Not able to get in contact with service department not honest mechanics held my truck for ten days did other work but skipped over the obvious sign my transmission was slipping only had the truck for 2 1/ honest mechanics held my truck for ten days did other work but skipped over the obvious sign my transmission was slipping only had the truck for 2 1/2 years plus cracked oil pan that they looked over after doing oil change just horrible customer service poor communication. Had to get their GM to assist my truck is now at new location still without car bad transmission and a lot of excuses I regret buying this Hyundai Santa Fe truck I regret it so xxxx bad More