Walser Hyundai - Service Center

My advisor (Moses) always provides excellent, relaxed care with the right mix of humor and detailed explanation when encountering what be an otherwise stressful situation when it comes to car maintenance care with the right mix of humor and detailed explanation when encountering what be an otherwise stressful situation when it comes to car maintenance issues. More

Although they had problems with their computer, my advisor, (Timmithy) kept informed about my vehicle. advisor, (Timmithy) kept informed about my vehicle. More

Was told new brakes were needed. Had our son look at them, another 20,000 miles before we should even consider it. That could takes 3 years for us, So lucky to have someone we can Had our son look at them, another 20,000 miles before we should even consider it. That could takes 3 years for us, So lucky to have someone we can get the truth from. More

It was a pleasant experience. Our service rep, Timothy Lewis, was wonderful to work with and kept us updated throughout. One negative. The interior of our vehicle has had a so Our service rep, Timothy Lewis, was wonderful to work with and kept us updated throughout. One negative. The interior of our vehicle has had a solvent/oil type smell since the service. Hopefully it dissipates very soon. More

Great experience with scheduling, the day of service, and the waiting area. Everything went very well the waiting area. Everything went very well More

Great service, Always a positive experience. One does not need a 15 word minimum. If you have great service. One does not need a 15 word minimum. If you have great service. More

My oil change did not include resetting the next oil change so I have I’m reminded every time I use the vehicle that it is due for an oil change. change so I have I’m reminded every time I use the vehicle that it is due for an oil change. More

Timothy is pleasant and accomodating. He updated us about the car needed to be done. He updated us about the car needed to be done. More

There seems to be a communication gap between the front desk and the mechanics. Information relayed to the front desk isn't effectively communicated to the mechanics. They don't currently have a system fo desk and the mechanics. Information relayed to the front desk isn't effectively communicated to the mechanics. They don't currently have a system for capturing customer requests at the front desk. This can lead to missed information for the mechanics. More

When I got home after my oil change, there was oil dripping on my drive way. So I had to return to the dealer to have them check it out. They determined the tech didn’t clean off the oil that spilled dripping on my drive way. So I had to return to the dealer to have them check it out. They determined the tech didn’t clean off the oil that spilled when refilling it. So, I had to waste an hour of my time to take it back to the dealership to get it checked out, as well as spend time an money trying to get the oil stain off my driveway. They apologized, but you think they would have offered a complimentary oil change or two for the inconvenience and my time. Customer service seems to be a thing of the past. More