Walser Hyundai - Service Center

Worst experience ever! This is so frustrating and unfortunate because I have been a customer at this dealership for years and I have never had a problem, complaint or bad e This is so frustrating and unfortunate because I have been a customer at this dealership for years and I have never had a problem, complaint or bad experience or service. In fact I have even recommended them to friends and family. I won’t be doing that again after this week. The staff is inefficient, inept, incompetent and nonchalant. They don’t communicate with staff and have no idea what they are doing. I brought my car in for a check engine light on Monday and ignored my car and when they finally fixed the problem I had to return the car two more times because they broke stuff during service or didn’t finish the job properly. I’m not sure what else they broke in my car. Waiting to find out! Horrible experience and I don’t trust them anymore More

Poor communication. The issue was intermittent, which is understandable difficult to diagnose, but communication as to what was happening, who was working on my car, why The issue was intermittent, which is understandable difficult to diagnose, but communication as to what was happening, who was working on my car, why there was a delay, was very poor.. More

Excellent service! Very friendly! Very efficient! Very welcoming! Keep up the very positive spirit of providing very helpful service! Very friendly! Very efficient! Very welcoming! Keep up the very positive spirit of providing very helpful service! More

Great friendly and fast service. I have been to a few different dealerships and this is hands down the best I have ever been too. I have been to a few different dealerships and this is hands down the best I have ever been too. More

The agent listened and took care of my needs. It was Great customer service. I will come for more. Thanks It was Great customer service. I will come for more. Thanks More

I received a text when they started my oil change. I never received a text when finished. I saw a car in the line and realized it was mine. I could have been done 30 minutes earlier if I would have re I never received a text when finished. I saw a car in the line and realized it was mine. I could have been done 30 minutes earlier if I would have received a text it was done. More

I actually enjoy going to my oil change appointments at Walser Hyundai. The waiting area is so pleasant and I always get a lot of work done or get caught up on reading. I bring my laptop and use the wifi. Walser Hyundai. The waiting area is so pleasant and I always get a lot of work done or get caught up on reading. I bring my laptop and use the wifi. I appreciate the popcorn and the coffee and water. The place is so bright and clean and well-kept. I feel comfortable there. Oh, and they always do a great job with my car, too :) More

Except for some scuffing on the hood finish that needs to be resolved, the purchase went okay. They just happened to have a new Limited in the day I was in. be resolved, the purchase went okay. They just happened to have a new Limited in the day I was in. More

They worked hard to make sure my extended warranty would cover my repairs. I am very thankful for all they did. cover my repairs. I am very thankful for all they did. More

My engine was replaced I took it into a different shop for a totally different issue. They showed me some things that were off . So basically I was told whoever put the engine in did a sloppy job!!. Of co for a totally different issue. They showed me some things that were off . So basically I was told whoever put the engine in did a sloppy job!!. Of course what I did I text the person that I was working with and tell him that I will need it to bring it back so they can do the proper work. It's frustrating because they keep my car for almost 2 and 1/2 weeks. And then for them to leave bolts loose And it looks like it's leaking. It's just very disappointing. Nothing came out of my pocket wish was great but it was a very expensive bill. More