Walser Hyundai - Service Center

We purchased a new Tucson a week ago and found out on day five, that it had an intermittent issue with the infotainment screen. We were obviously disappointed that the vehicle needed to be serviced so soon. five, that it had an intermittent issue with the infotainment screen. We were obviously disappointed that the vehicle needed to be serviced so soon. The Walser service department went above and beyond to take care when working on the interior to avoid any scratches and keep the vehicle looking new. They fixed the issue and left the interior and vehicle cleaner than when we dropped it off. We greatly appreciate the Walser team turning what was a disappointing situation into a great experience. More

They did a good job. I was a little upset to be charged a diagnostic fee for an airbag sensor that needed a software update, but that is more an issue with hyundai than w I was a little upset to be charged a diagnostic fee for an airbag sensor that needed a software update, but that is more an issue with hyundai than with the actual dealer. Their service department is clean and efficient, and I like that they have a courtesy lyft so I can drop my car at the dealer and get to work. More

Overall my experience is a positive one and I would continue to recommend this location. However there is always room for improvement. My check in was slowed by typical busy environment. I understand continue to recommend this location. However there is always room for improvement. My check in was slowed by typical busy environment. I understand things get busy. Cameron finished up with another client and recognized I had been waiting a bit too long and indicated he would finish quickly on one task and return ASAP. HE did that. Thank you Cameron! More

Very polite with getting the vehicle checked in. Service manager helped with the total invoice. Service manager helped with the total invoice. More

Felt confident with Brian and the team at Walser Hyundai about the work they did for me. They made me feel at ease. about the work they did for me. They made me feel at ease. More

Very good, clean facility. The service member was very helpful and courteous. I liked the way in which they sent pictures by text of the car being serviced. The service member was very helpful and courteous. I liked the way in which they sent pictures by text of the car being serviced. More

Professional, friendly, welcoming, and patient to answer my questions. The folks exude a sense of integrity in their work and I always feel like they do an honest job. my questions. The folks exude a sense of integrity in their work and I always feel like they do an honest job. More

I'm a long term customer, on my third new car from this dealership. I always receive great service there. dealership. I always receive great service there. More

Cameron is professional and organized. The maintenance staff got me in and out quickly. The waiting room is always stocked with hot chocolate, had two cups. The maintenance staff got me in and out quickly. The waiting room is always stocked with hot chocolate, had two cups. More

I had a 4:30 appt for my oil change. I finally got my car at 6:15. What is the point of having an appt if I'm going to sit for almost 2 hours with no update or communication. The job was I finally got my car at 6:15. What is the point of having an appt if I'm going to sit for almost 2 hours with no update or communication. The job was done but was not happy with the experience especially after a long day at work. More