Walser Nissan Burnsville

My wife and I enjoyed the experience overall buying our vehicle. The staff were all very friendly and made the process relatively seamless overall. I do give an extra kudos to the sales staff as they were vehicle. The staff were all very friendly and made the process relatively seamless overall. I do give an extra kudos to the sales staff as they were definitely busy the day we came and it never felt that we were neglected or pushed off for other sales that were happening at the same time. The only two reasons it wasn't a five star rating was due to the fact that negotiations are not a thing there, not the sales peoples fault, but it was a bit sad to hear that as a lot of people still view that as an incentive to buy. The second reason was that there was some body damage that we found on the vehicle (small scratches that had been painted over) that were not mentioned or listed. I don't suspect that the dealership had anything to do with this, but it wasn't mentioned and I kind of wish it was. Overall, I would definitely come here again and I would recommend others come here as well! More

Not a pleasant process for sure. High pressure to buy unneeded and over priced add ons. High pressure to buy unneeded and over priced add ons. More

They didn’t even vacuum the vehicle or wash it. I bought it with a completely empty gas tank and my key fob battery was low. If you’re buying an almost new vehicle the least they could do is fill u I bought it with a completely empty gas tank and my key fob battery was low. If you’re buying an almost new vehicle the least they could do is fill up the gas tank or vacuum out the car. More

They were very professional and excellent job. We’ve been there a couple times and they’re always very nice to work with. We’ve been there a couple times and they’re always very nice to work with. More

Anthony Pitts is the go-to guy. Let me begin by saying I would rather have a root canal than car shop. I dislike the entire process from overbearing sales people to negotiations Let me begin by saying I would rather have a root canal than car shop. I dislike the entire process from overbearing sales people to negotiations ending with the hard sell for all the upgrades. When we arrived at Walser Nissan Burnsville, we had a firm idea of the car, packages and upgrades we wanted, our budget and preferred finance option. We walked in and stood for a couple minutes while people looked at us while walking by. As we tried to figure out who to approach (we used a side door due to construction), Anthony came from the back and immediately walked up to us, introducing himself and shaking our hands. He asked if we were being helped and offered to take us to his desk. Important things I noticed: 1) : Anthony made eye contact with me, shook my hand and didn’t divert communication directly to my husband. Being equal parts of this process it was refreshing to be treated as such. 2) Anthony’s desk is a tall top, I explained that I had just had knee surgery and he immediately moved us to an empty low-top desk. 3) He was authentic in his approach, his communication and his demeanor. Anthony had a trainee (Dante) with him and while we walked Anthony through what we wanted, he was also walking Dante through the process. He was patient and thorough walking both Dante and us, through the process. Anthony is very knowledgeable, personable and genuine. While we waited at various points in the car shopping process (paperwork, financing checks etc) the conversations were fluid and easy-going, touching on several topics from his military career to our pets to places we’ve traveled. It felt like we were chatting with a friend, not a guy trying to sell a brand new car. Anthony was attentive to both my comfort and the car buying process and I actually had a really good time! Lessons learned: 1. f you want to buy a car, go to Walser Nissan Burnsville. 2. Ask for Anthony 3. If Anthony is unavailable, ask for Dante (no longer in training) 4. Car buying is less painful than a root canal (and can even be fun) if you find the right sales person. 5. We plan on only buying cars from Anthony (or Dante). More

Bought a used vehicle. Work was completed by Walser before selling to me. I received the report and worked w/ them to get some other things repaired (for an additional ch Work was completed by Walser before selling to me. I received the report and worked w/ them to get some other things repaired (for an additional charge). They completed the work, accidentally broke something, took a few extra days but didn't charge me anything for it. They finished the final repair and I've had an overall good experience with this team. More

Matho was great at explaining everything. Definitely a keeper. My last vehicle was also a Walser. Definitely a keeper. My last vehicle was also a Walser. More

I originally left a review, but it appears to have been removed, so I wanted to provide an update after owning the vehicle for one year. This has been, without question, the worst vehicle purchase I’ve removed, so I wanted to provide an update after owning the vehicle for one year. This has been, without question, the worst vehicle purchase I’ve ever made. Most recently, my brake lines failed while I was driving—a serious safety issue. A vehicle should not require major brake system repairs after only one year of ownership, especially if it was properly inspected before being sold. Looking back, it seems the dealership took this vehicle in on trade and put it directly on the lot with little to no reconditioning. The undercarriage appeared to have been freshly coated, which I now believe was done to conceal extensive rust rather than address it. Since purchasing the vehicle, I’ve also dealt with a radio that doesn’t work, an unreliable remote start system, and a tire pressure warning light that came on within 30 miles of leaving the dealership and has never been properly resolved. I expected a dealership to stand behind the quality and safety of the vehicles they sell. Instead, this purchase has cost me repeated repairs, frustration, and concerns about my family’s safety. Based on my experience, I cannot recommend this dealership. I encourage anyone considering buying a vehicle here to have it thoroughly inspected by an independent mechanic before making a purchase More

I suppose all dealerships are the same but when asked if they could do a few minor things before purchasing the car they flat out said no to everything....it is a reminder when things are good for the deale they could do a few minor things before purchasing the car they flat out said no to everything....it is a reminder when things are good for the dealership you win, but when things are not good for dealerships, the line outside may be quite short. More