Walser Nissan Burnsville

They gave me what I wanted and more for my trade in to get the new car I wanted. Experience has always been positive. Eric Saewert was great help. get the new car I wanted. Experience has always been positive. Eric Saewert was great help. More

took to long and paid too much, financing rates all over the board, ended up paying for a pulse warranty which is crazy. I bought my last new car from walser, at the next door honda. I tried walser nissan the board, ended up paying for a pulse warranty which is crazy. I bought my last new car from walser, at the next door honda. I tried walser nissan on the kicks and underwhelmed. within 2 days, I had to get gas, take car into shop(oil light came on) and told tires are pretty low tread(3/32), so need new ones before winter. I bought an expensive warranty that I hope provides care when I need it(was about 25% of the cost of car), if not, I will not buy from walser again. Both my 18 year old's were with through the process, test drive and buying(just turned 18), not a great experience.....At least it is their car to drive, not mine More

Frank Livingston was very helpful and took the time and care to help us. He also offered to help us with with anything we may need in the future. care to help us. He also offered to help us with with anything we may need in the future. More

Great dealership it is my 5th lease from here. Frank Livingston was great. Would recommend Frank Livingston was great. Would recommend More

Had a good experience while I was there to test drive and ultimately buy the car, however, immediately after driving off the lot, I started having problems. The used car I purchased did not have a gas ca ultimately buy the car, however, immediately after driving off the lot, I started having problems. The used car I purchased did not have a gas cap, which I wasn't made aware of until the check engine light came on after purchase. As it was a Saturday evening, I wasn't able to go back to the dealership for support. When I asked for compensation for my time spent determining the problem and eventual purchase of a new gas cap, I was told they could send me compensation equating to the cost of an oil change, plus reimbursement for the gas cap. I have not received full compensation. It has been a couple of months and I've had several dashboard lights come on and today the car won't start. I know there's always a risk when buying used cars and I declined their extended warranties, but I would have expected fewer problems when buying from one of the largest dealers in the metro. During the financing process, I was told that my car would automatically get a 3-month, 3000-mile powertrain warranty coverage, which was not accurate, so I am paying for repairs out of pocket. This is the second car I've purchased from Walser, and I will not do so again. More

My wife and I enjoyed the experience overall buying our vehicle. The staff were all very friendly and made the process relatively seamless overall. I do give an extra kudos to the sales staff as they were vehicle. The staff were all very friendly and made the process relatively seamless overall. I do give an extra kudos to the sales staff as they were definitely busy the day we came and it never felt that we were neglected or pushed off for other sales that were happening at the same time. The only two reasons it wasn't a five star rating was due to the fact that negotiations are not a thing there, not the sales peoples fault, but it was a bit sad to hear that as a lot of people still view that as an incentive to buy. The second reason was that there was some body damage that we found on the vehicle (small scratches that had been painted over) that were not mentioned or listed. I don't suspect that the dealership had anything to do with this, but it wasn't mentioned and I kind of wish it was. Overall, I would definitely come here again and I would recommend others come here as well! More

Not a pleasant process for sure. High pressure to buy unneeded and over priced add ons. High pressure to buy unneeded and over priced add ons. More

They didn’t even vacuum the vehicle or wash it. I bought it with a completely empty gas tank and my key fob battery was low. If you’re buying an almost new vehicle the least they could do is fill u I bought it with a completely empty gas tank and my key fob battery was low. If you’re buying an almost new vehicle the least they could do is fill up the gas tank or vacuum out the car. More

They were very professional and excellent job. We’ve been there a couple times and they’re always very nice to work with. We’ve been there a couple times and they’re always very nice to work with. More

Anthony Pitts is the go-to guy. Let me begin by saying I would rather have a root canal than car shop. I dislike the entire process from overbearing sales people to negotiations Let me begin by saying I would rather have a root canal than car shop. I dislike the entire process from overbearing sales people to negotiations ending with the hard sell for all the upgrades. When we arrived at Walser Nissan Burnsville, we had a firm idea of the car, packages and upgrades we wanted, our budget and preferred finance option. We walked in and stood for a couple minutes while people looked at us while walking by. As we tried to figure out who to approach (we used a side door due to construction), Anthony came from the back and immediately walked up to us, introducing himself and shaking our hands. He asked if we were being helped and offered to take us to his desk. Important things I noticed: 1) : Anthony made eye contact with me, shook my hand and didn’t divert communication directly to my husband. Being equal parts of this process it was refreshing to be treated as such. 2) Anthony’s desk is a tall top, I explained that I had just had knee surgery and he immediately moved us to an empty low-top desk. 3) He was authentic in his approach, his communication and his demeanor. Anthony had a trainee (Dante) with him and while we walked Anthony through what we wanted, he was also walking Dante through the process. He was patient and thorough walking both Dante and us, through the process. Anthony is very knowledgeable, personable and genuine. While we waited at various points in the car shopping process (paperwork, financing checks etc) the conversations were fluid and easy-going, touching on several topics from his military career to our pets to places we’ve traveled. It felt like we were chatting with a friend, not a guy trying to sell a brand new car. Anthony was attentive to both my comfort and the car buying process and I actually had a really good time! Lessons learned: 1. f you want to buy a car, go to Walser Nissan Burnsville. 2. Ask for Anthony 3. If Anthony is unavailable, ask for Dante (no longer in training) 4. Car buying is less painful than a root canal (and can even be fun) if you find the right sales person. 5. We plan on only buying cars from Anthony (or Dante). More