Walser Nissan Burnsville

Fast service, customer service is amazing at this location. Car was done way before the estimated time. location. Car was done way before the estimated time. More

Great service from Grant when I dropped it off and Frank when picked it up! The whole team is great as is their service manager Eric. I really appreciate their honesty and great customer service. Thanks fo when picked it up! The whole team is great as is their service manager Eric. I really appreciate their honesty and great customer service. Thanks for all you do! More

This was an easy and smooth process. Eric and Narin were very helpful and patient. Eric and Narin were very helpful and patient. More

Our sales person was amazing. The cars we wanted to see were always ready and he provide great customer service The cars we wanted to see were always ready and he provide great customer service More

super nice, knowledgeable, and made sure we knew everything we needed to know before we left. everything we needed to know before we left. More

Lawrence A was great. From the moment we walked in we were greeted. The process was smooth and I am happy with my purchase. From the moment we walked in we were greeted. The process was smooth and I am happy with my purchase. More

Easy to make an appointment. Ben Miller did an excellent job explaining everything and answered all my questions. Ben Miller did an excellent job explaining everything and answered all my questions. More

Fast, friendly, polite, professional service. Kevin kept me informed of the work progress. I am very pleased with the overall Nissan experience. Kevin kept me informed of the work progress. I am very pleased with the overall Nissan experience. More

Fast and friendly service, a good experience. Very nice waiting area. Nice to see a video of the service done Very nice waiting area. Nice to see a video of the service done More

Bought a Rogue from this dealer. There was a strong gas smell coming into the car and filling our garage. They 'fixed' it three times, but the smell kept coming back. The fourth time There was a strong gas smell coming into the car and filling our garage. They 'fixed' it three times, but the smell kept coming back. The fourth time, they kept the car and said they didn't smell anything and sent me home with the car putting my family, including 2 very young kids, at risk with these fumes in the car and in the garage. They told me to deal with consumer affairs instead. After many hours on the phone with consumer affairs, their corporate office and service department, they finally agreed to test it again... this time repeating our actual conditions, and 'found the raw fuel smell. Now consumer affairs is getting ready to with with us re lemon law. Except that we had purchased an extended warranty for after the manufacturer warranty was up, and prepaid for 3 years of oil changes, i.e. up to 6 oil changes, as they keep telling us. Now that Nissan is ready to deal with us, the dealership wants to keep $400 from the extended warranty even though we've had this new car for less than a year, and will also charge us a $50 cancelation fee for the oil changes. When I tried to argue about this, Victoria hung up on me, and when I called back said I was explaining a situation that everyone there was familiar with since it's been going on for months and didn't want to hear me talk about it anymore. Then she claimed that I refused when they offered me to return the car... what a LIE. They did not offer a return, what they offered was to trade in my lemon for a new one, with over $16000 in losses because they were 'doing me a favor' by offering me blue book value. Tldr; don't buy their extended warranty or prepaid maintenance plan... or save yourself the hassle and find a different dealer. More